Senior Technical Analyst - Intune,Jamf

Location: IN - Bangalore | Job-ID: 219440 | Contract type: Standard | Business Unit: System Engineering

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role will be primarily focused on delivering BAU / Project services within a shared service delivery model.

With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll Do

• Perform a range of complex technical work activities in endpoint and mobile device management to meet business and customer requirements.
• Lead advanced troubleshooting and RCA (Root Cause Analysis) efforts to resolve issues efficiently, ensuring minimal downtime and high-quality service delivery.
• Manage and optimise configurations within Intune, MECM, and Co-Management, including policy configuration, Autopilot, CMG (Cloud Management Gateway), and Microsoft AutoPatch.
• Drive and implement effective build management processes for Windows, macOS, and mobile devices, supporting a range of device types including Android, iOS, and Kiosk devices.
• Configure and maintain Microsoft Defender for Endpoint and cloud applications, ensuring security, compliance, and alignment with organisational standards.
• Actively monitor, maintain, and enhance mobile device management solutions, including managing iOS, Android, and macOS environments for a unified and secure device ecosystem.
• Collaborate on patching strategies using tools like Intune (WuFB), AutoPatch, MECM, Jamf Pro and 3rd-party patching toolsets to maintain enterprise compliance standards.
• Provide 3rd Level Support for Jamf Pro and macOS environments, including advanced incident resolution, technical escalations, problem management and root cause analysis.
• Administer and maintain Jamf Pro services, including configuration profiles, policies, smart groups, device inventory, compliance controls and Apple device lifecycle management.
• Design, build, test, deploy and support macOS operating system builds, ensuring standardisation, security alignment, compliance and operational readiness across enterprise environments.
• Lead macOS patch management activities using Jamf Pro and associated Apple technologies to maintain security compliance, remediate vulnerabilities and ensure platform stability.
• Create, test, deploy and maintain macOS application packaging and software deployment solutions to support efficient and controlled software lifecycle management.
• Support Apple ecosystem technologies including Apple Business Manager (ABM), Automated Device Enrolment (ADE), Volume Purchase Programme (VPP), enterprise enrolment and device compliance frameworks.
• Develop, implement and manage automation and reporting scripts using PowerShell and macOS Shell scripting to improve operational efficiency, troubleshooting and configuration management.
• Escalate and communicate issues in line with company processes to meet business and customer needs and provide high-quality support to internal and external stakeholders.
• Proactively keep skills updated with industry standards and emerging technologies to drive innovation in endpoint and Apple device management.
• Provide technical mentorship, drive team improvement initiatives, and take on special projects as assigned to ensure operational excellence.

What You’ll Need

• Experience: Minimum of 7+ years in managing, maintaining and troubleshooting large enterprise environments, especially within endpoint and mobile device management.
• Technical Expertise: Advanced proficiency in Microsoft Intune, MECM, Co-Management, Autopilot and CMG. Strong knowledge of Intune configuration, policy management, Defender for Endpoint and cloud security services.
• Operating Systems & Endpoint Security: Familiarity with Windows, macOS, Android and iOS environments, including deep experience with device compliance policies and endpoint protection.
• Device & Build Management: Proficient in managing Windows and macOS build processes, as well as Android and iOS devices, Kiosk devices and other mobile device management tools.
• Jamf & Apple Platform Expertise: Strong hands-on experience administering and supporting Jamf Pro within large enterprise environments, including policy management, compliance enforcement, device provisioning and operational support.
• macOS Engineering: Advanced experience with macOS build engineering, platform administration, troubleshooting, operating system deployment, patching, software distribution and lifecycle management.
• Packaging & Deployment: Experience creating, testing and deploying macOS application packages and managing enterprise software deployment using Jamf Pro and Apple ecosystem technologies.
• Apple Enterprise Services: Experience supporting Apple Business Manager (ABM), Automated Device Enrolment (ADE), Volume Purchase Programme (VPP), Apple IDs and enterprise device enrolment processes.
• 3rd Level Support: Proven experience providing L3 support for complex Jamf and macOS incidents, problem management, technical escalations and root cause investigations.
• Cloud & Security: Knowledge of Azure, Office 365 and Microsoft security tools, including Defender for Endpoint and compliance policies for enterprise environments.
• Scripting: Advanced skills in PowerShell scripting for automation, configuration management and troubleshooting. Experience with Bash/Shell scripting for macOS administration would be advantageous.
• Compliance & Patching: Experience with WuFB, AutoPatch, MECM, Jamf Pro and other 3rd-party toolsets with an ability to ensure compliance and security across all managed devices.
• Analytical & Problem-Solving: Strong analytical and technical troubleshooting skills, with a proactive approach to identifying and resolving complex technical challenges.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a dynamic, team-oriented environment.
• Adaptability & Initiative: Flexible, quick to adapt to changes, and eager to take on additional duties and special projects as required.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses