VIP IT Support Engineer

 Location: Belgium - Zaventem | Job-ID: 206172 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)

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Our business is about enabling users through technology. But first of all, it's about people.
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Computacenter Belgium is looking for a
VIP Support Engineer
 

Introduction

You will provide technical VIP support at one of our key customer’s sites. The customer is based near Brussels North train station.

VIP support is an essential component of many organizations, ensuring that key decision-makers can focus on their responsibilities without being hindered by technical issues. It not only addresses immediate IT problems, but also contributes to the overall productivity and success of the company by providing a seamless technology experience for its most important stakeholders.

Who We're Looking For

• Are you passionate about IT and dealing with customers on a day-to-day basis
• Do you have excellent hardware/software break fix experience and problem-solving abilities
• Can you provide a superior level of service and assistance to ensure that our customers are well taken care of for any support related issues
• We have an opportunity for a VIP Engineer to join our dynamic Technical Resource Group (TRG) team. You will be part of an internal team.

What You'll Do

Working as part of a dynamic and international team you will be providing VIP Support for key stakeholders. Out of hours support will also form part of your role on a rotational basis with others in your team.

Some of the daily activities are:

• Provide personalised and dedicated Onsite support within VIP SLA’S
• Maintain appropriate equipment spares and applications
• Provide remote and on-site assistance
• Support board meetings and events in-office and in external venues in different countries according to the customers travel policy
• Proactive tracking and resolution of all issues
• Look for ways to continually improve the services that we provide

What You'll Need

The ideal candidate will be an expert in dealing with customers at all levels; you will bring exceptional hands-on technical skills as well as great interpersonal skills.

• Operating Systems Expertise: A solid understanding of Windows 10 in troubleshooting, configuring, and optimization
• Software and Application Support: A good working knowledge of the common software, office suites, and industry-specific applications used. You will be capable of troubleshooting issues and offering guidance on how to use these tools effectively
• Mobile Device Management (MDM): Proficiency in managing mobile devices, including smartphones and tablets, is essential. This includes configuring email, securing devices, and troubleshooting mobile-specific issues
• Hardware Troubleshooting: An in-depth knowledge of computer hardware, including laptops, desktops, printers, and peripherals, is required. You will be able to diagnose and repair hardware issues and/or coordinate hardware replacements
• Network Troubleshooting: Possess the ability to diagnose and resolve network related problems is vital. You will understand both wired and wireless network configurations and be able to ensure a reliable and secure connection
• Audio-Visual Technology: An Understanding of audio-visual equipment, including video conferencing systems, projectors, and sound systems, is important for setting up and troubleshooting presentations and meetings
• Cloud Services: Familiarity with cloud-based services and platforms, such as Microsoft 365, 
• Problem-Solving and Adaptability: In addition to technical skills, you will possess strong problem-solving abilities and the capacity to adapt to new technologies and tools quickly
• Softskills: Exceptional customer facing and communication skills and are adaptable and welcoming of change and communicating it
• Languages: Fluent English, both verbal and written is mandatory. Dutch and/or French is a plush point
• Driver’s License: A valid driver’s license B
   

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.