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Senior Service Manager

 Location: Belgium - Zaventem | Job-ID: 203356 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services



Our business is about enabling users through technology. But first of all, it's about people. 




Computacenter Belgium is looking for a



We love to give you a chance to shine by using your talents & further grow your career with one of the fast-growing global IT companies.  


With strong year-on-year growth, and partnering with the industry’s leading vendors, we offer the full range of IT solutions from sourcing to infrastructure solutions and managed services to our large and multinational customers.



Who We’re Looking For 


A new opportunity as a Service Manager has opened at Computacenter Belgium. In this role, you will be accountable for leading and managing operations and driving a change programme that continually drives value into Computacenter’s main Customer accounts in Belgium . 


You will lead a team, both directly and through matrix management. 



What You’ll do


IT Service Management

  • Lead and manage the delivery of services in line with contractual commitments  organisation.
  • Lead a continual service improvement plan ensuring value outcomes are met and presented back to the Customer
  • Look to continually improve both the efficiency & effectiveness of IT processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
  • Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks


Change Delivery Management

  • It’s likely that you’ll have a role leading change for our customers.  Sometimes this will be relatively simple in-life service change, sometimes it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches.


Business Management

  • Business Leadership
    • You’ll work with the Service Director/Lead, Client Director and other colleagues, as appropriate, to formulate the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer.
    • You’ll make sure that colleagues in our delivery teams, and our partners who deliver to the customer, understand the strategy, the customers’ business and our place in that business.
  • Contract & Financial Management


Relationship Management

  • You’ll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders
  • You are likely to be the primary interface to one or more senior stakeholders within the customer organisation. You’ll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.


People Management

  • Perform all Line Management responsibilities for all Direct Reports.  Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed.



What You'll Need


  • You are an experienced practitioner in IT Service Management.  
  • You are  likely trained in ITIL, probably to Expert status.
  • You know that it’s not all about ITIL. You are able to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value.
  • Motivated to succeed as a Team – You’ll know that success is about how teams work together, both within Computacenter and the customer. You’ll act and encourage your people to remove organisational boundaries using a “One Customer One Team” approach.
  • Collaborative – You’ll openly share ideas with colleagues across Computacenter and you’ll contribute to initiatives that improve our organisation outside of your account.
  • Inclusive – You’ll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.
  • Inspiring – It’s likely that you will lead other Service Managers, most of whom aspire to develop their careers into more senior roles.  You’ll be a role model to them and support them in their growth.
  • Creative – You’ll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!
  • Curious – You’ll want to get to the root of issues, asking “the five why’s” (Six Sigma) and using both data and intuition appropriately.  You’ll avoid “I think, I feel, it seems” as much as you can, in favour of “I know”.
  • Able to tell a story – You’ll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail. 
  • Advocate Value – You’ll either lead or play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer.
  • You’re fluent in English, knowledge of Dutch and French is an asset



What Can You Expect 


  • An interesting salary package 
  • The very real opportunity to progress, develop and grow
  • A fun and vibrant ‘one team’ culture that thrives on celebrating success
  • The opportunity to work for a company that truly values people



Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues in Belgium and across the world.


Our motto is “Small enough to CARE, big enough to COPE”.


With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and +20.000 colleagues.


Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.


If you would like to join the Computacenter family, we look forward to receiving your application.  


Current information for our applicants


We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!



About us


Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter


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