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Senior Service Manager

Location: Belgium - Zaventem | Job-ID: 61063 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services


What the role is:

 A new opportunity as a Service Manager has opened at Computacenter Belgium. In this role, you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts.  You will lead a team, both directly and through matrix management.


The stuff you’ll do:

  • IT Service Management
    • Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organisation.
    • Look to continually improve both the efficiency & effectiveness of IT processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
    • Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks


  • Change Delivery Management
    • It’s likely that you’ll have a role leading change for our customers.  Sometimes this will be relatively simple in-life service change, sometimes it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches.


  • Business Management
    • Business Leadership
      • You’ll work with the Service Director/Lead, Client Director and other colleagues, as appropriate, to formulate the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer.
      • You’ll make sure that colleagues in our delivery teams, and our partners who deliver to the customer, understand the strategy, the customers’ business and our place in that business.
    • Contract & Financial Management


  • Relationship Management
    • You’ll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders
    • You are likely to be the primary interface to one or more senior stakeholders within the customer organisation.  You’ll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.


  • People Management: Perform all Line Management responsibilities for all Direct Reports.  Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed.



What you’ll know:

  • You’ll be an experienced practitioner in IT Service Management. 
  • You’re likely trained in ITIL, probably to Expert status.
  • You’ll know that it’s not all about ITIL.  You’ll be able to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value.
  • You’re fluent in English, knowledge of Dutch and French is an asset


What you’ll also be: 


  • Motivated to succeed as a Team – You’ll know that success is about how teams work together, both within Computacenter and the customer. You’ll act, and encourage your people to remove organisational boundaries using a “One Customer One Team” approach.
  • Collaborative – You’ll openly share ideas with colleagues across Computacenter and you’ll contribute to initiatives that improve our organisation outside of your account.
  • Inclusive – You’ll be aware of & sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.
  • Inspiring – It’s likely that you will lead other Service Managers, most of whom aspire to develop their careers into more senior roles.  You’ll be a role model to them, and support them in their growth.
  • Creative – You’ll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!
  • Curious – You’ll want to get to the root of issues, asking “the five why’s” (Six Sigma) and using both data and intuition appropriately.  You’ll avoid “I think, I feel, it seems” as much as you can, in favour of “I know”.
  • Able to tell a story – You’ll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail.
  • Advocate Value – You’ll either lead or play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer.


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »