Senior Service Manager

Location: Belgium - Zaventem | Job-ID: 211212 | Contract type: | Business Unit: Customer Success & Service Delivery

Life on the team

As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customer.

You will cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities.

Together with the Sales team, you will drive growth in the Contractual and Professional Services delivered by understanding the customer’s objectives and challenges, and how to convert these into opportunities for Computacenter.

You will lead a team, both directly and through matrix management. 
 

What you'll do

• You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required.
• You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan.
• As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes.
• You’ll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress

Motivated to succeed as a team:

• You’ll set clear direction, goals and measures of success and you will enable and engage your team (both direct and virtual) to understand what success looks like
• You’ll ensure the goals and objectives set for your team are aligned to the BE Country Unit and BE Services goals and objectives
• You’ll create an environment enabling your team to be successful in the roles they perform, based on trust, commitment and autonomy
• You’ll focus on leadership and coaching of your team, recognising that we deliver success through our people and that investment from you as a leader in them is key to that success

Mentality and Mindset:

• Eager to learn and stay updated on new industry trends, ways of working, and developments
• Actively invests in personal and team development
• Maintains a broad understanding of the customer's business and industry
• Keeps up to date with Computacenter solutions, IT services industry trends, and relevant technologies

Collaborative and Inclusive:

• Actively shares knowledge and collaborates within your sector and the wider UK Services business
• Leverages Computacenter innovations and best practices to maximize value for customers and share insights across accounts
• Promotes diversity and inclusion, ensuring all team members have a voice and opportunity to grow

What you'll need

• Strong experience/background in IT Service Management
• Likely ITIL trained, preferably to Expert level 
• You know that’ it’s not all about ITIL, you understand how IT services align with business goals and add value
• Finds solutions that benefit both customers and the company
• Promotes collaboration with customers and within Computacenter
• Shares ideas and contributes to broader initiatives
• Fosters an inclusive work environment, aware of biases and cultural differences
• Supports and mentors aspiring Service Managers
• Investigates root causes and uses data to make informed decisions
• Clearly presents performance and improvements to various audiences
• Leads or supports adoption of the Customer Value Framework
• Fluent in English; Dutch and French are a plus
   

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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