Senior IT Technology Engineer

Location: Belgium - Zaventem | Job-ID: 210899 | Contract type: | Business Unit: System Engineering & Technicians

Life on the team

We are looking for a Senior IT Technology Engineer to support one of our international key accounts. This role is part of the IT & D Operations to manage & resolve daily business requests and incidents to monitor that service levels are maintained through regular reporting. 

For this position you’ll be required to travel on a regular basis within Europe. In Belgium you’ll support multiple client locations Diest – Zaventem – Evere.

What you will do

•    Monitoring of Incident queues & execution to technical resolution
•    Monitoring of requests queues & execution to technical resolution
•    Working with the team, identify equipment,  configure, test, troubleshoot and install devices for Projects at the sites required
•    Creation of documentation for knowledge sharing within the team 
•    Identify EOL devices, work with team and business divisions in replacement of devices
•    Incident management 
•    Request management 
•    Project Technical support 
•    Creation of Standard Operating procedures
•    End of Life (EOL) device replacement
•    Support the IT leadership team in daily activities & kaizens for improvements end users in the future in an agile manner

What you’ll need

• Good knowledge of 
  • Microsoft Office 365
  • Handheld Terminals
  • Remote connection software (Soti Mobit)
  • Term Proxies
• Experience with incident management
• Experience with assets management
• You have strong co-ordination and communication skills and enjoy working as a team
• You have excellent planning and organisational skills are a must
• You can work autonomously and take responsibility for your own area
• You are fluent in Dutch and English

Additional Information:
•    Travel within EU is expected on a monthly basis
•    Ability to work within a hybrid mode is possible
 

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

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