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IT Support Engineers

Location: Belgium - Zaventem | Job-ID: 148363 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)

 

ARE YOU OUR NEW COLLEAGUE?

 

Our business is about enabling users through technology. But first of all, it's about people.

#winningtogether

 

 

Computacenter Belgium is always looking for

IT Support Engineers

 

 

 

Who We're Looking For

 

Are you passionate about IT and dealing with customers at all levels?  Do you have basic hardware/software breakfix experience? 

 

If so, then we would like to discuss your next career move!

 

We are always looking for  IT Support Engineers to join our dynamic Technical Resource Group team.

You can choose to have different assignments at different locations with several of our customers as a mobile engineer or you can choose to be on-site based at one of our key customers.

 

 

What You'll Do

 

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

 

Some of the daily activities are:

 

  • End users support
  • Troubleshooting incidents, software and hardware
  • Resolution of software and hardware issues (laptop, desktop, printers)
  • Installation and configuration of laptops
  • Software issues for inhouse applications
  • Organizing, analyzing and handling of tickets in the IT ticketing tool
  • Quick analysis and incident management, close collaboration with expert team
  • Preparing new and repaired hardware
  • Staging laptops and PC's with SCCM
  • Windows 10 troubleshooting
  • Preparation of conference rooms and management meetings
  • Physical installation of cabling, monitors, dockings, pc's, printers,...

 

 

What You'll Need

 

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

 

  • Previous knowledge of Microsoft Applications
  • Previous experience of supporting Mobile devices and hand-held devices
  • Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
  • Previous experience working in a corporate IT environment is an asset
  • Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
  • Excellent time management and organisational skills
  • Willing to take initiative and be hands-on
  • Very good communication skills, both verbal and written in English and good command of Dutch and/or French

 

 

What Can You Expect

 

We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter:

 

  • An attractive salary package with extra benefits
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together
  • The opportunity to work for a company that truly values people & listens
  • You'll become a member of our Employee Assistance Program with multiple benefits

 

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

 

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 17.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

If you would like to join the Computacenter family, we look forward to receiving your application.

Please apply online at https://jobs.computacenter.com/

 

 

About us

 

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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