Apply now »

Senior IT Support Engineer - Louvain-la-Neuve

Location: Belgium - Zaventem | Job-ID: 148421 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)

 

ARE YOU OUR NEW COLLEAGUE?

 

Our business is about enabling users through technology. But first of all, it's about people.

#winningtogether

 

Computacenter Belgium is looking for an

IT Support Engineer (Louvain-la-Neuve)

 

 

 

Who We're Looking For

 

Are you passionate about IT and dealing with customers at all levels?  Do you have advanced hard and soft skills in the IT sector and are looking for a new challenge?

 

If so, then we would like to discuss your next career move!

 

We have an opportunity for an Experienced IT Specialist to join our dynamic Technical Resource Group team.

This will be as an on-site Lab support and implementation engineer with one of our large strategic customers.

 

 

What You'll Do

 

Based in Louvain-La-Neuve, you will provide expertise for the evolution and management of the workstation environment. Mainly Microsoft based, the customer is deploying Office 365 across its offices and production plants. Your immediate focus task will be to provide guidance and expertise on the creation of standard software builds, on their management and maintenance as well as on the management of software distribution solutions, aligned with a global strategy. 
 

Part of the overall IT Operations team, you will also support the company-wide rollout of Office 365 Components (SharePoint Online, OneDrive, Azure AD and Office 365) on the desktop side and of Software distribution solution such as SCCM or Tanium. You will also be asked to provide help and expertise remotely or on site to colleagues located in the other countries where the customer is present. When required, you will also provide end-user software and hardware support to employees and assist the central IT department with site administration tasks of the offices.
 

You will:
 

  • Be part of the Global IT support and workplace team, with as primary task a key role as owner of the desktop configuration and evolution. 
  • Contribute to the availability and readiness of the IT environment, be the guardian of firm standard setup for workstations and peripherals.
  • provide second level support and troubleshooting assistance when required & maintain detailed documentation and configuration information on the workstation environment.
  • be given exposure to a degree of server room activities and will act as focal point of contact for on-site support of the systems 
  • liaise with central IT system administrators in relation to alerting and changes or with regards to problems experienced by users and with systems generally, providing information obtained locally in relation to such problems and assisting in the diagnosis of such problems
  • keep the office files up to date & accurate and will create & follow-up incident recording tickets in the ITSM System. You’ll be maintaining complete ownership of incidents through escalation and until complete resolution.


In this role you will be coached by the Head of IT Operations and will act as a point of contact for your colleagues in other countries for second level desktop related questions, issues and demands as well as engineering new technology for end users.

 

 

 

What You'll Need

 

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. 

  • to have a good working knowledge of standard PC operating systems (Windows 10) and the
  • Microsoft Office Professional applications, especially Office 365, Skype for Business and MS Teams, SharePoint 
  • to understand major telecommunication and office automation systems
  • to possess 5 or more years of IT technical support experience and at least 2 years in workplace engineering, preferably in a similar working environment. Office and/or Industrial IT experience and an advanced technical degree, accreditation or documented technical training record is required. 
  • to be able to assist his/her internal clients either face to face or remotely.
  • analytical and problem-solving skills; be well organized
  • having excellent written and verbal communication skills in English and knowledge of the local language is mandatory. 
  • superior customer service skills, written (email is widely used to communicate between staff), over the telephone and face to face are essential due to interaction with other staff or international IT members. 
  • to be able to travel for short missions in the other offices of the company, mainly in Belgium. 

 

 

What Can You Expect

 

We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter:

 

  • An attractive salary package with extra benefits
  • A flexible work environment and hybrid way of working where possible. We do require this position to partly be on-site at one of our large strategic customers.
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together
  • The opportunity to work for a company that truly values people & listens
  • You'll become a member of our Employee Assistance Program with multiple benefits

 

 

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

 

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 17.000 colleagues.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

 

 

If you would like to join the Computacenter family, we look forward to receiving your application.

Please apply online at https://jobs.computacenter.com/

 

 

 

About Us

 

Computacenter is a leading independent provider of IT infrastructure services, with about 17,000 employees worldwide and a global revenue of £5.44 billion (2020). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

Learn more about Computacenter at: https://www.computacenter.com/be

Apply now »