Senior IT Support Engineer

Location: Belgium - Zaventem | Job-ID: 217119 | Contract type: Standard | Business Unit: Technicians

Life on the team

Experienced On-Site IT Technician providing IT support within chemical and biological production environments and laboratories, including R&D, clinical trials, and manufacturing.

Brings 3–5 years of experience in a similar role or in local IT support, with strong technical expertise and a service-oriented approach. Fluent in French and technical English, both written and spoken. 

What You'll Do

• Provide Level 1 & 2 support for hardware, OS, and software incidents
• Manage service requests and asset tracking
• Install, configure, and maintain workstations and peripherals (barcode readers, label printers, network equipment, etc.)
• Deliver and integrate IT equipment on-site
• Manage Windows (AD and local) access rights
• Restore hardware and software functionality
• Draft procedures and execute test documentation
• Support end users and provide technical guidance
• Communicate effectively within the IT team

Work Conditions

• Rotating shifts 8 hours, from 6 AM till 10 PM
• Participation in 24/7 international on-call support

What You'll Need

You bring hands-on technical skills as well as great interpersonal skills. 

• Ideally, you have 3 to 5 years of experience in a support environment
• Service-oriented with strong customer focus
• Compliant with safety, hygiene, environmental and regulatory standards
• Able to work independently and within a team
• Proactive, analytical, and detail-oriented
• Adaptable and calm under pressure
• Organized, methodical, and respectful of deadlines and confidentiality

Technical Skills

• Strong knowledge of PC hardware and Windows OS
• Understanding of backup, archiving, imaging, and disaster recovery principles
• Knowledge of client/server and network architecture
• Experience with ticketing systems
• Basic knowledge of IT security and project management

Assets:

• Windows OS and/or ITIL Foundation certification
• Experience with MES or SCADA systems
• Experience in validated or GMP-regulated environments

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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