Senior IT Support Engineer (Pharma Industry)

Location: Belgium - Zaventem | Job-ID: 216543 | Contract type: | Business Unit: Technicians

Life on the team

We are seeking a highly skilled Senior IT Support Engineer to provide on-site technical support within a complex environment that includes chemical and biological production facilities, R&D laboratories, clinical trial operations, and manufacturing units. The ideal candidate brings 3–5 years of hands-on experience in a similar on-site technical role or in local office IT support, with strong problem-solving capabilities and a high level of service orientation.

This role is critical to ensuring the reliability, security, and continuity of IT systems that support essential scientific and operational activities.

What you will do

• Provide Level 1 and Level 2 incident management for hardware, operating systems, and software issues, following defined procedures or best-effort approaches when necessary.
• Manage service requests and ensure timely resolution.
• Perform asset management across the full lifecycle of IT equipment.
• Participate in a 24/7 international support rotation, covering 8-hour shifts (Early/Day/Late, between 6:00–22:00).
• Monitor, track, and follow up on all incidents and requests to ensure closure and user satisfaction.
• Configure and deploy hardware devices including workstations, barcode readers, label printers, and networking components.
• Install, configure, and update Windows operating systems and application software.
• Execute on-site delivery, installation, and integration of IT equipment and network connections.
• Troubleshoot hardware and software functionality, performing repairs or replacements as needed.
• Manage user access rights in Active Directory and local systems, ensuring compliance with security requirements.
• Draft and maintain technical procedures, user guides, and project-related documentation.
• Execute test sheets and contribute to project validation activities.
• Support the maintenance of operational documentation and knowledge bases.
• Provide technical guidance and coaching to end-users and junior team members.
• Communicate relevant technical information to colleagues and the team coordinator.

What you will need

Knowledge:                                                

• Strong mastery of PC hardware architecture and troubleshooting.
• Expert-level experience with Windows OS environments.
• General understanding of backup, archiving, imaging, data management, and disaster recovery practices.
• Functional knowledge of client/server architectures and network fundamentals.
• Hands-on experience with ticketing systems (ITSM tools).
• Certifications (preferred) Windows OS certification & ITIL Foundation
• Experience in MES/SCADA environments, validated systems, or regulated environments (e.g., GMP) is a strong asset.
• Basic understanding of project management and IT security principles.
• Fluent in French and English (written and spoken).

Soft skills:

• Strong customer-service orientation with a professional, well-presented demeanor.
• Respectful of safety, hygiene, environmental regulations, and compliance standards.
• Able to work autonomously or collaboratively depending on the situation.
• Proactive, invested, and innovative with a continuous improvement mindset.
• Curious, detail-oriented, and analytical, with the ability to learn independently.
• Precise, methodical, and rigorous in execution.
• Highly adaptable to changing environments and shifting priorities.
• Able to remain calm and reactive under pressure or stressful conditions.
• Reliable in respecting schedules, deadlines, and confidentiality.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

If you would like to join the Computacenter family, we look forward to receiving your application.

We’re growing. We’re hiring. We encourage. We empower. We support.

#winningtogether

#peoplematter