Senior IT Support Engineer (Aartselaar)

Location: Belgium - Zaventem | Job-ID: 218693 | Contract type: Standard | Business Unit: Technicians

Life on the team

Computacenter Belgium is looking for a SENIOR IT Support Engineer at one of our clients in Aartselaar

As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within an international EMEA team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience.

You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams).

What you’ll do

• Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
• Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
• Manage and coordinate vendor support for server and hardware issues
• Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
• Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
• Maintain spares inventory to meet agreed service levels
• Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
• Analyse incident trends and proactively recommend improvements
• Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
• Maintain and update process documentation and procedures
• Drive continuous service improvement initiatives

What you’ll need

• Proven experience in IT support (L2) in a corporate or enterprise environment

• Strong expertise in:
  • Windows 10/11 troubleshooting & configuration
  • Microsoft 365 and enterprise applications
  • Hardware diagnostics (laptops, desktops, printers, peripherals)
  • Mobile Device Management (MDM)
  • Network troubleshooting (LAN/Wi-Fi connectivity)
  • Audio-visual / meeting room technologies
• Experience with ticketing systems and SLA-driven environments
• Familiar with ITIL-based support processes
• Excellent customer-facing and communication skills
• Strong ownership mindset and accountability
• Highly organized with the ability to manage priorities independently
• Problem-solver with a proactive and solution-oriented approach
• Adaptable to change and able to work in a dynamic, international environment
• Fluent in Dutch and English

What we Offer

• Work in a customer-facing, high-impact environment
• Be part of a collaborative international IT team
• Opportunity to drive service improvements and innovation
• Exposure to modern workplace technologies

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter