IT Support Field Engineer

Location: Belgium - Zaventem | Job-ID: 201883 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)

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NEW COLLEAGUE?

Our business is about enabling users through technology. But first, it's about people.

#winningtogether

Computacenter Belgium is looking for an

IT Support Field Engineer

Who We're Looking For
 

Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software experience and great soft skills?
 

If so, then we would like to discuss your next career move! 

We have an opportunity for an IT Support Field Engineer to join our dynamic Technical Resource Group team and work for one of our key customers around the Gent region.

What You'll Do

Working as part of a dynamic team you will provide onsite support.
 

Some of the daily activities are:

• Providing onsite (at different customers sites) and remote support
• Handling incidents and service requests for various business units, shops and warehouses 
• Executing different IMAC’s (Install, Moves, ADDs, changes …) 
• Carrying out extensive troubleshooting and problem solving 
• Support of client specific hardware (printers, Hand scanners, meeting rooms, ...) 
• Provide support for integration projects 
• Providing after hours support (standby), in most cases by phone/remote support
• Logging of incident calls
• Participation in Techbar support

What You'll Need

• Experience in a service desk or as a field engineer
• Able to follow up on incidents & to set priorities
• Flexible & willing to adjust to different client environments and needs
• Service minded and result-oriented
• Structured and a fast learner
• Very good communication skills: Fluency in Dutch, French and English is required

Strong technical knowledge: 

• PC’s and laptops 
• Windows10 
• MS office 2016, O365  
• Azure AD, Endpoint / Intune is a benefit 
• Printers 

 
A broad knowledge of different technologies: 

• Network, LAN, WAN, IPT 
• Printers and network printing
• Citrix environment and applications 
• smartphone and tablets  
• Experience with the delivery of Field Support 
• Experience with remote user assistance 

 
Personality: 

• Customer focused, understanding customer needs
• Autonomous, to be able to organise own workload    
• Team player
• Resilient person to be able to cope with a very fast-moving landscape  
• Positive and responsive mindset  
• Very good communication skills: fluent in Dutch / French / English

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here is what you can expect working at Computacenter: 

• An attractive salary package and benefits
• A flexible work environment and hybrid way of working where possible.
• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
• Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – winning together
• The opportunity to work for a company where people matter

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues in Belgium and across the world.
Our motto is “Small enough to CARE, big enough to COPE”.
 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 19,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter