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IT Support Engineer Labs

 Location: Belgium - Zaventem | Job-ID: 203376 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)





Our business is about enabling users through technology. But first of all, it's about people.




Computacenter Belgium is looking for a

IT Support Engineer (Labs) – Braine L’Alleud



Who We're Looking For

Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software breakfix experience? 
If so, then we would like to discuss your next career move! 


We have an opportunity for an experienced IT Support Engineer with experience in labs to join our dynamic Technical Resource Group team, and work onsite for one of our key customers based in Braine L’Alleud.



What You'll Do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.
Some of the daily activities are:

  • Incident management, level 1 and 2, for hardware, OS and software, according to procedures, or best effort
  • Service Request management
  • Asset management
  • International support on-call in a 24/7 team
  • Follow-up on incidents and requests
  • Hardware configuration of workstation or system (bar code reader, label printer, network equipment, etc.)
  • Installation and configuration of OS and software
  • Delivery, installation and integration of the equipment and the network on-site
  • Restore hardware and software functionality by replacement or repair
  • Manage access rights for Windows (AD and local) and software
  • Drafting of procedures, execution of test sheets in the scope of projects
  • Participate in the maintenance of documents
  • Coaching the end-user
  • Technical advice
  • Communicate any useful information to colleagues and / or coordinator



What You'll Need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

  • 2 to 5 years of experience in a similar position or in a local IT support
  • Excellent knowledge of PC hardware architecture and Windows OS
  • General knowledge on backup, archiving, images (data management, DRP)
  • Functional knowledge of client/server architecture and network architecture
  • Experience with a ticketing tool
  • Basic knowledge of project management and security
  • Windows OS certification and ITIL Foundation certification are a plus
  • Experience with a MES or SCADA is a plus
  • Experience in a validated environment is a plus
  • Basic knowledge of GMP regulations is a plus
  • Very good communication skills, both verbal and written in French & English, Dutch is a plus



What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter 

  • An attractive salary package with extra benefits
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together
  • The opportunity to work for a company that truly values people & listens



Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.
Our motto is “Small enough to CARE, big enough to COPE”.





About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 

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