IT Support Engineer

Location: Belgium - Zaventem | Job-ID: 211958 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team 

We're looking for an on-site IT technician for the local IT support of our client in Braine-l'Alleud with 2 to 5 years of experience in a similar position.

What You'll Do

Providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• Onsite Support (troubleshoot + installation of material)
• IT Minute Support (Tech Bar)
• Meeting Room Support
• Preparing Workstations for newcomers
• Mobile device support (Configuration and delivery)
• Maintain and update of Documentation.
• Following up Leaver Processes and Hardware return of Leavers/End Of life
• Queue incident, Task and Request Management
• Asset management
• Local Stock Management
• End Of Lease management
• Presentation for new joiners and once a month remotely to all UCB users
• 1st Line Network Troubleshooting (patching, switch checking,) + meeting with Network team based in other country

What You'll Need 

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

• Very good communication skills, both verbal and written in English and French.
• Previous knowledge of Microsoft Applications
• Previous experience of supporting Mobile devices and hand-held devices
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
• Previous experience working in a corporate IT environment is an asset
• Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers (VIP Support is a plus)
• Excellent time management and organisational skills
• Willing to take initiative and be hands-on
• Very good work ethic (attitude, punctuality,)

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter