IT Support Engineer

Location: Belgium - Zaventem | Job-ID: 209043 | Contract type: Standard | Business Unit: System Engineering & Technicians

ARE YOU OUR NEW COLLEAGUE? 

Our business is about enabling users through technology. But first of all, it's about people. 

#winningtogether
 
Computacenter Belgium is looking for an IT Support Engineer – Schaerbeek
 

Life on the team

Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software breakfix experience? 

If so, then we would like to discuss your next career move! 

We are currently seeking an IT Support Engineer for one of our key customers, based in Schaerbeek.

What you'll do

Call and mail intake,1st and 2nd line services, creation and follow up of tickets in ticketing tool, execution of several technical actions based on processes and checklists. You may be working on different sites of our client: Schaerbeek, center of Brussels, Gembloux, Merksem.

Some of the daily activities are:

• Very good knowledge of Windows10 (use, configuration, and troubleshooting)
• Microsoft Office (2010/2016/0365) very good knowledge
• Basic Knowledge Software (MS Visio, Adobe products,…)
• Basic knowledge of (commands) DOS
• User management (use of Active Directory)
• Basic knowledge of VOIP
• Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...)
• Basics of videoconferencing
• Basics of domotica (meeting rooms)
• Basics of smartphones and GPRS (level troubleshooting)
• Basics of Wifi
• Staging hardware (user oriented – PC,…)
• Basic knowledge of Hardware (PC, printers and peripherals)
• Basic knowledge of VPN
• Basic knowledge of IT network topology, VM Ware, software virtualization
• ITIL certification

 What You'll Need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

• Autonomous
• Dutch and French oral and writing knowledge
• English working knowledge
• Good verbal communication
• Creation/Updates of tickets in Helpdesk Tool
• Respect for procedures
• Follow up of Checklists
• Take responsibility of own actions
• Analytic thinking
• Flexible
• Proactive
• Client-oriented
• Professional
• Team spirit
• Solution oriented
• A valid driver’s license B

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter 

• An attractive salary package with extra benefits
• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
• Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – together
• The opportunity to work for a company that truly values people & listens

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and +20.000 colleagues.
Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.
 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#CCfuturetalent