IT Onsite Service Desk Engineer Leuven/ Merksem

Location: Belgium - Zaventem | Job-ID: 201901 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)

ARE YOU OUR

NEW COLLEAGUE?

Our business is about enabling users through technology. But first, it's about people.

#winningtogether

Computacenter Belgium is looking for an

IT Onsite Service Desk Engineer Leuven/ Merksem

Who We're Looking For

Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software experience and great soft skills?
If so, then we would like to discuss your next career move! 

We have an opportunity for an IT Onsite Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers.

What You'll Do

Working as part of a dynamic team you will provide onsite support.

Some of the daily activities are:

• You will be answering incoming calls from customers with technical and substantive questions
• You will be logging incident calls and handling incidents and service requests
• You will carry out extensive troubleshooting and problem solving 
• You will be guiding new customers in configuring and starting up applications
• This is a challenging position for candidates with the capabilities to learn quickly and enhance their technical and personal skills to the high level required

Technical skills:

• Excellent knowledge of Windows 10 and standard Office applications (MS Office 2016 & O365)
• Good knowledge of Desktop and Laptop hardware environments
• Good knowledge of Active Directory (Azure AD, Endpoint / Intune is a benefit)
• A broad knowledge of different technologies:
  • Network, LAN, WAN, IPT
  • Printers and network printing
  • Citrix environment and applications
  • Smartphone and tablets 
  • Knowledge of Google apps is a benefit
  • Having worked in an ITIL environment is a benefit (ITIL certification is a plus)
  • Experience with remote user assistance

What You'll Need

• Experience in a Service Desk or support environment role
• Good knowledge of the most used IT tools
• Customer focus and understanding customer needs
• Team player, easily uniting with the team members and working with stakeholders
• Resilient person who can cope with a very fast-moving landscape 
• Share knowledge with colleagues through documentation
• Have a positive, flexible, and responsive mindset  
• Have a valid driver's license B

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter