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Customer Success Manager

Location: Belgium - Zaventem | Job-ID: 194403 | Contract type: Standard | Business Unit: Sales

 

ARE YOU OUR NEW COLLEAGUE? 

Our business is about enabling users through technology. But first of all, it's about people. 
#winningtogether


 
Computacenter Belgium is looking for a

CX MANAGER


 

Who We're Looking For

 

The CX Manager will be the person who will safeguard the execution of the service agreements that we hold with our connect customers. It contains the alignment between all stakeholders, installing a mutual agreed meeting schedule, service reporting and playing the role of a SPOC for this service agreement.
The objective of Computacenter’s CX Management is to help our customer to continuously realize tangible business value from their investments in digital innovations. The CX manager will assist our customers to drive value through the entire lifecycle which includes the adoption and integration of digital innovation into your business processes and applications.


If you’re a CX Manager looking for a new adventure – we would like to discuss your next career move!

 

 

What You'll Do

 

The CX Manager is responsible for developing customer relationships towards the trusted advisor role by working closely and pro-actively with customer teams to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

 

In addition, he/she is responsible for:

  • Service Delivery performance
  • Install Base (IB) Lifecycle analysis
  • Discuss strategy and future technology roadmap
  • Organize Monthly IB review meetings
  • Provide Monthly Reporting on SLA reports

 

 

What Can You Expect


We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter 
 

  • An attractive salary package with extra benefits
  • The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc
  • Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together
  • The opportunity to work for a company that truly values people & listens

 

 

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.
Our motto is “Small enough to CARE, big enough to COPE”.

 

With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 17.000 colleagues.
 

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.
 

If you would like to join the Computacenter family, we look forward to receiving your application. 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply now »