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CX Customer Success Manager

Location: Belgium - Zaventem | Job-ID: 208704 | Contract type: Standard | Business Unit: Sales & Pre-Sales & Alliances

 

Life on the team

 

The CX Customer Success Manager will be the person who will safeguard the execution of the service agreements that we hold with our customers. It contains the alignment between all stakeholders, installing a mutual agreed meeting schedule, service reporting and playing the role of a SPOC for this service agreement.
The objective of Computacenter’s CX Customer Succes Management is to help our customer to continuously realize tangible business value from their investments in digital innovations. The CX Customer Success manager will assist our customers to drive value through the entire lifecycle which includes the adoption and integration of digital innovation into your business processes and applications.
 

What you'll do

 

  • The CX Customer Success Manager is responsible for developing customer relationships towards the trusted advisor role, by working closely and pro-actively with customer teams to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
  • You will focus on the value our technology portfolio brings to real-world customer objectives
  •  As the orchestrator between the customer and our technical and commercial teams, the CX Customer Succes Manager is committed for a long-term customer relationship where our results are crucial to customer operations
  • You will be mainly responsible for the overall alignment of the customer technology initiatives and increasing their relevance towards tangible business outcomes
  • The Customer Success Manager collaborates with all areas of Computacenter and, of course, with the relevant areas of the manufacturer
  • Together with the customer, you will identify the business objectives, the associated timeline, and the metrics by which success can be regularly measured. You will record all this data in a Customer Success Plan, which is regularly coordinated with the customer, and continuously tracks the achievement of objectives. 
  • It is imperative to work in close conjunction with technology SME (Subject Matter Experts) to effectively share relevant best practices, identify and address adoption barriers and their resolution tracks, as well as identifying new opportunities for optimization
  • You will together with the customer, address barriers and identify opportunities for optimization.
  • You will work closely alongside the Lifecycle Services component to ensure technology is supported to adopt new technologies as well as mitigating impactful outages.
  • Resulting opportunities are flagged and supported further by the commercial teams, tracked in the Customer Success Plan and returned into BaU (Business as Usual).

 

What you'll need

 

  • You have experience in a similar role
  • You have Program Management or Project Management experience
  • Knowledge of the Cisco technology portfolio is a plus 
  • Quick comprehension, structured way of working and high willingness to learn
  • Good influencing skills to work at all levels with both technical & commercial and internal & external stakeholders
  • Strong skills in analysing, reconciling and consolidating large and complex data
  • An enthusiastic & can-do attitude together with excellent communication & interpersonal skills
  • Resilient, with the tenacity to succeed
  • Team player attitude, who enjoys working in a collaborative environment
  • Fluency in English, Dutch and/or French 

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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