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Lead Engineer

About the role


What you'll do

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Coordinate teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Provide Technical Leadership in various to be defined areas of expertise.
  • Document and report on work completed to ensure compliance with company and customer Procedures.
  • Contribute to the development of technical procedures and standards to meet business and customer requirements.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
  • Evaluate escalations and resolve appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Identify own development needs in line with business objectives.
  • Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.
  • Liaise with partners/other functions to ensure that the team have the right tools and processes to complete their duties.
  • Participate in testing customer/internal tools, systems, processes as part of Service Introduction/Service Improvement.
  • Ensure that all the team comply with the client & Computacenter security and company policies.
  • Drive service to successfully achieve SLAs and achieve high customer satisfaction.
  • Lead the team by example and by integrating & demonstrating the Computacenter core values into everyday mindset and speech.
  • Embrace and support Computacenter’s mission and core values.


What you have

  • Legally eligible to work in the United States.
  • BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
  • Works under general supervision. Uses discretion.
  • Demonstrates analytical and systematic approach to resolving complex problems and assignments.
  • Takes initiative in identifying and negotiating appropriate development opportunities.
  • Able to define and follow instructions and procedures.
  • Proven experience in IT Service environment.
  • Demonstrates the ability to absorb and apply technical information.
  • Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
  • Ideally certified in appropriate technologies to support business strategy.
  • Demonstrates an organized approach to work.
  • Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
  • Proven ability to work under pressure and to tight deadlines.
  • Routine administrative skills.
  • Demonstrates effective interpersonal, literacy and numeracy skills.
  • Demonstrates awareness of health and safety at work.
  • Customer Service Orientation
  • Functional Job Knowledge
  • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.


What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.


About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

Nearest Major Market: New York City

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