Collections Analyst I

About the role
The Collections Analyst I is responsible for collecting on past due receivables by working with customers, sales and other internal departments to resolve all issues preventing timely customer payment.  This position requires time-management and basic analytical and problem-solving skills.

What you'll be doing

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt.
• Analyze customer accounts on an as-needed basis to prioritize collection efforts.
• Support/Deliver improvements to enhance customer satisfaction. 
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines.
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable. 
• Raise disputes as needed/when appropriate.
• Provide additional information to the dispute management team as needed to help resolve disputes.
• Recognize customer needs and respond in a timely manner.
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts.
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances.
• Drive to achieve and support team in achieving individual and team performance targets by metrics. 
• Research and provide direction to Treasury team to apply open credits and payments when applicable.
• Maintain invoice status detail in SAP.
• Understand and adhere to policies and procedures.
• Work on several different tasks or projects at one time.
• Out-of-state travel possible.
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States.
• High school diploma or equivalent; Bachelor’s Degree in Accounting, Finance, Business or related field preferred.
• Minimum of 1-3 years of experience in B2B Collections. 
• Strong attention to detail and emphasis on accuracy.
• Excellent analytical skills, including account reconciliation and problem-solving ability.
• Ability to work efficiently and productively, ability to prioritize and work independently or with minimal supervision.
• Excellent verbal, written and interpersonal communication skills.
• Demonstrated ability to provide excellent customer service.
• Highly motivated to meet personal, team, and corporate goals.
• Willingness to learn:  Shows a personal commitment to training and development.
• Good computer software skills (MS Excel/Word/Outlook), SAP experience a plus.
• Flexibility to work overtime when required.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us