Deskside Engineer

Location: Spain - VITORIA-GAST | Job-ID: 217542 | Contract type: Standard |

TRG is looking for a Deskside Engineer in Vitoria-Gasteiz 

The standard scope of this role includes: 

•    Troubleshooting issues related to office IT environments (connectivity, application errors, operating system problems).
•    On-site support.
•    Install current Microsoft operating systems for PCs on desktops and laptops.
•    Load an image onto a desktop or laptop.
•    Install standard software applications such as Microsoft Office or other scheduled installations.
•    Install (unpack, connect to the network, and test) desktops, laptops, printers, and standard peripherals.
•    Replace components in desktops and laptops (e.g., hard drives, processors, fans, etc.).
•    Understand complex desktop and laptop installations and configurations.
•    Provide 2nd-level support for PCs and laptops.
•    Customer service.
•    Carry out other IT-related actions according to CC guidelines.
•    Ensure all work is performed according to agreed quality and service levels.
•    Handle ticketing tools and SLAs.

Requirements and Experience:

•    Intermediate Vocational Training in IT.
•    At least 2 years of proven experience in this role or similar.
•    Driving license.
•    Native-level Spanish.

Skills and Competencies:

•    Good communication.
•    Organization.
•    Ability to work independently.
•    Problem-solving.

Details of the vacancy Information needed:

•    Permanent Contract. 40 hours per week
•    Fully presential 
•    Flexibility to change assignation and calendar shifts. Monday to Friday coverage with the possibility of on call or weekend interventions.
•    Cobee card (Pluxee) 100€/month (11 months/year: 1100€ year) after 3 months
•    Private Health Insurance (after 6 months)
•    Access to an online platform with access to over 1,000 technical courses and preparation programmes for certifications such as ITIL, CompTIA, CCNA, PRINCE2, ORACLE, TOGAF, and many more
•   Training in different skills such as stress management, time management, communication improvement, leadership

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 17,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether