IT Support Operations Team Manager

About the role 

As the Team Manager you are to ensure the team meets SLA performance targets and drives glide paths towards KPIs. Ability to solve problems elegantly and enable other team members to do the same. 

What you’ll be doing 

IT Operations Management:

• Supervise daily IT support for automotive factory operations.
• Manage a 25-member team on a 24/7 production schedule, including shift planning.
• Handle incident escalations and maintain IT asset documentation.
• Create, update, and enforce work instructions and workflows.

Project Leadership:

• Monitor and support team delivery of IT IMAC/projects (e.g., iOS, firmware, hardware updates).
• Coordinate new hardware installations with cross-functional teams.
• Ensure all projects are completed on time and cost-effectively.

Team Leadership:

• Manage and mentor IT technicians and engineers.
• Develop training programs to keep staff.
• Hosting 1:1 meetings on a regular schedule. (ability to manage a schedule and priorities that ensure meeting occur as scheduled is a high value skill)
• Hosting monthly group meetings to keep team informed. (ability to manage a schedule and priorities that ensure meeting occur as scheduled is a high value skill)
• Elevated listening skills.
• Entrepreneur mindset relative to long term success.
• Able to maintain a calm Tone regardless of the situation or environment. (High value skill)

Vendor and Stakeholder Management:

• Work with external vendors for procurement and support.
• Serve as a liaison between factory operations, corporate IT, and customers.

Monitoring and Reporting:

• Track SLA/KPI performance.
• Track documentation accuracies in Asset Management Tool.
• Provide regular reports to FLS and Delivery management on operations and project progress.

What you have  

• Knowledge of factory automation technologies (e.g., PLCs, SCADA, robotics).
• Experience with industrial network protocols (e.g., Profinet, Modbus, Ethernet/IP).
• Proficient in ITIL framework and time management.
• Excellent problem-solving, organizational, and communication skills.
• Proven ability to prioritize tasks, build trust with team members, and develop high-performing teams.
• You must be authorized to work in the United States. 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us