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Service Support Specialist

Overview

 

The Service Support Specialist is responsible for all aspects of contract administration and controlling, customer invoicing and crediting, cross charge management in compliance with Computacenters systems, commercial policies, and processes within the defined service levels.

 

Responsibilities

 

  • Embrace and support Computacenters mission and company objectives that are consistent with WinninTogether values.
  • Collaborate with teams across the business to provide accurate contract administration and controlling for Computacenters customers.
  • Self-reliant contract design and contract change management, including maintenance of the key performance indicator (KPI) criteria for Work Breakdown Structures (WBS), invoicing plans, Vendors, and technical structure of projects within the Computacenter systems.
  • Contract creation and maintenance of all relevant contract requirements, including handling of all requests via the Computacenter systems.
  • Invoicing/billing preparation, control of timesheet recording in Computacenter’s systems of new times after booking closure (marking of times charged or non-charged) or correction. Document check as basis of billing (customer contracts, purchase orders etc.) plan.
  • Invoicing in the Computacenter system, shipping, filing and management of contract documents (contracts, orders, requests and emails).
  • Responsible for the deferral process, and accruals corresponding to the rules of the services booking, maintenance of the credit notes process and system.
  • Support service review and analysis of contract profitability.
  • Analysis, evaluation, and interpretation of deviations between plan and actual margin.
  • Partner with Finance, Resource Operations, Contract Management and Service Management for service reviews.
  • Provide support for defined performance certificates or for specific customer needs (billing, budget controlling, proof of performance).
  • Play a pivotal role in ensuring customer satisfaction.
  • Embrace and support Computacenter's mission and core values.

 

Education & Experience Required

 

  • Legally eligible to work in the United States.
  • Degree level or equivalent in work experience.
  • 2+ years’ experience with IT and services delivery methodologies.
  • Customer service experience.
  • Commercial understanding.
  • Able to engage and interact effectively with people from many different teams and organizations and maintain these relationships.

 

Skills & Competencies

 

  • Ability to understand client requirements and engage with cross-functional teams for service contract administration and controlling solutions.
  • Integrity.
  • Highly motivated, self-organized/able to prioritize workload.
  • Excellent customer service and process management skills.
  • Good analytic and problem-solving skills.
  • Demonstrable ability to provide input into commercial reports/presentations and documents.
  • Excellent verbal and written communication skills.
  • Capacity for teamwork.
  • Attention to detail.
  • Excellent time management, organizational, and follow-up skills.
  • Ability to handle a very demanding work environment with changing priorities.

 

WHY COMPUTACENTER?
 
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
 
WE OFFER A GREAT BENEFITS PACKAGE!
 
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 
 
You must be authorized to work in the United States.
 
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
 
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.

 

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 

 

You must be authorized to work in the United States.

 

Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

 

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.

Apply now »