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Service Manager 3


Stamford, CT | West Chester, OH, US


Position Overview

Establishes organizational objectives, within a defined business area, and delegates assignments. Has authority and responsibility for a significant area of work and is accountable for actions and decisions taken by self and subordinates.



  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Contribute to business strategy (within own division/business area) and prioritize projects and objectives accordingly.
  • Manages, develops and coaches team of staff and implements performance management solutions where required
  • Motivate team to help ensure the delivery of function and business targets.
  • Take accountability for the delivery of significant business focused projects/deliverables to defined targets.
  • Own complex operational issues and provide appropriate support to other team members
  • Develop service offerings to assist in operational activity
  • Provide effective leadership in order to drive change successfully.
  • Establishes productive relationships and networks at Executive level to build and maintain customer relationships
  • Accountable for overall budget/ P&L ensuring that spend is in line with budgetary limitations
  • Accountable for ensuring adoption of CC best practice and service offerings to ensure consistency of service. 
  • Creates advocates of our customers
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
  • Embrace and support Computacenter’s mission and core values.


Education & Experience Required

  • Legally eligible to work in the United States.
  • Fully qualified in relevant professional qualification and potentially post graduate qualifications.
  • Proven track record of experience of working in a challenging commercial environment
  • Experience of managing P&L/budgets
  • Experience of functional area’s lifecycles, methodologies, tools and techniques
  • Dealing with and influencing multi-tier management
  • Experience of working at a strategic level to enable the business to perform effectively.


Skills & Competencies

  • Successful alignment of functional strategy with business requirements
  • Ensure functional area objectives fulfilled and delivered to recognized standard.
  • Demonstrable credibility at a senior leadership level
  • Successful management of stakeholders
  • Demonstrate effective working relationships through influencing and advising
  • Successfully lead business focused projects for functional area
  • Ensure P&L/budget effectively managed to increase business performance



Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley.


There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 


You must be authorized to work in the United States.


Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.


No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.

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