Service Manager 3
About the role
Establishes organizational objectives, within a defined business area, and delegates assignments. Has authority and responsibility for a significant area of work and is accountable for actions and decisions taken by self and subordinates.
What you'll be doing
- Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Contribute to business strategy (within own division/business area) and prioritize projects and objectives accordingly.
- Manages, develops and coaches team of staff and implements performance management solutions where required.
- Motivate team to help ensure the delivery of function and business targets.
- Take accountability for the delivery of significant business focused projects/deliverables to defined targets.
- Own complex operational issues and provide appropriate support to other team members.
- Develop service offerings to assist in operational activity.
- Provide effective leadership in order to drive change successfully.
- Establishes productive relationships and networks at Executive level to build and maintain customer relationships.
- Accountable for overall budget/ P&L ensuring that spend is in line with budgetary limitations.
- Accountable for ensuring adoption of CC best practice and service offerings to ensure consistency of service.
- Creates advocates of our customers
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
- Embrace and support Computacenter’s mission and core values.
What you have
- Legally eligible to work in the United States.
- Fully qualified in relevant professional qualification and potentially post graduate qualifications.
- Proven track record of experience of working in a challenging commercial environment.
- Experience of managing P&L/budgets
- Experience of functional area’s lifecycles, methodologies, tools and techniques
- Dealing with and influencing multi-tier management
- Experience of working at a strategic level to enable the business to perform effectively.
- Successful alignment of functional strategy with business requirements
- Ensure functional area objectives fulfilled and delivered to recognized standard.
- Demonstrable credibility at a senior leadership level
- Successful management of stakeholders
- Demonstrate effective working relationships through influencing and advising.
- Successfully lead business focused projects for functional area
- Ensure P&L/budget effectively managed to increase business performance.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us