Project Manager 2 (IT Infrastructure)

About the role 

The Project Manager 2 is responsible for the overall direction, planning, coordination, implementation, execution and management of one to many medium projects, several large projects, and/or complex projects according to pre-determined scope, schedule and budgets.  The Project Manager 2 will also provide coaching and mentoring to less experienced Project Managers / Project Coordinators.  It is expected that the majority of time (70%) will be in customer facing activities. 

What you’ll be doing 

• Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure 
• Oversee the review of project scope, goals and deliverables both internally and externally 
• Oversee and Develop a project task list (tracker), risk/issue/action, project contacts and a full scale project plan as required within Computacenter United States Inc.’s approved applications and systems 
• Assemble and coordinate project resources both internally, externally and with 3rd parties 
• Manage project budget, resource allocation, project plan, project trackers and project timelines as required 
• Track and advise on project deliverables and tasks using appropriate applications, systems, and/or tools 
• Own and resolve any issues that arise during the project and drive risk mitigation 
• Drive team accountability for project results of staying on-budget, on-schedule, and maintain client satisfaction 
• Communicate with internal and external stakeholders including but not limited to project scope, tasks, deliverables, goals, resources, schedules and budgets 
• Communicate expectations to stakeholders and team, gaining acceptance and accomplishing customers business objectives 
• Identify resources required to fulfill project delivery, collaborating with other Project Managers, the Resource  
• Management Group and other groups as required to determine which project resources are available in order to schedule project workload and make assignments 
• The PM2 should work with the Resource Management Group to explore ways to drive efficiencies on third party project delivery 
• Oversee all products and corresponding issues (software licensing, shipment logistics, DOA's, late or changed shipment dates) are coordinated with customer and Computacenter United States Inc. Sales and Engineering teams 
• Provide status reporting throughout the project to internal and external stakeholders on progress against project schedule, and any issues and their accompanying mitigations. 
• Quickly escalate to next level of management and/or senior management any project related issues/risks that will impact the project negatively 
• Ensure all project team timecards, expense reports, status reports, issue documentation, project tracker(s), project plan(s) and project documentation are entered and/or updated into the Computacenter United States Inc. applications & systems in a timely fashion, verifying accuracy and completeness 
• Obtain client sign-off on the Project Completion Form 
• Perform invoicing and project closure functions including sending and following up on Customer Satisfaction Survey’s 
• PM2’s will be called upon to mentor those around them in aspects of leadership, methodology, tools, people skills, and navigating difficult customer environments 
• PM2’s will be called upon to conduct mid project health checks as well as after action meetings for continual improvement. 
• PM2’s will be expected to have the ability to turn around any sized project that may not be performing up to Computacenter United States Inc.’s high quality expectations 

What you have  

• 7-10 years’ experience in Project Management within the IT industry 
• Proficiency in Microsoft Word, Excel and Project 
• Excellent customer interfacing skills 
• Strong communication skills, both written and verbal 
• Proven experience in effective meeting facilitation 
• Proficient in project management software 
• Legal authorization to work in the United States. 

Bonus points 

• Bachelor’s degree preferred 
• PMP certification is a plus 
• Experience with Salesforce is a plus 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us