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Customer Executive Team Leader

Location: UK - Reading, UK - London | Job-ID: 53441 | Contract type: Standard | Business Unit: Inside Sales

 

If you are looking for a Customer Executive Team Leader position within a global technology company based in Reading, you will find your ideal move within Computacenter. An exciting position has become available for a Customer Executive Team Leader to provide leadership for our dynamic team.

 

You will be accountable for delivering an exceptional customer experience for Computacenter, responsible for a sub-team of Account executives who will have a deep understanding of our customer requirements and contracts. Their role is to oversee the overall customer experience within Group Technology Sourcing. The team is a commercially minded customer service function, which owns and manages all pre-sales quotations and pricing for customer bids.

 

We work closely with the Country Units, Expert Services and Operations to serve our customers effectively.

 

 Main Responsibilities

  • Resolves customer escalation in a timely manner to avoid disruption and minimise business impact
  • Attend customer service reviews were appropriate
  • Participates in customer steering committees and drives improvements on contracts in scope
  • Analyses management reports to allocate work and report on trends
  • Actively participates in the recruitment of new employees
  • Sets objectives, organises work and measures team performance
  • Drives Personal Development for team and self
  • Identifies training needs in the team and support in the search for suitable development measures
  • Manages disciplinary actions
  • Prepares, implements and follows-up regular team meetings
  • Process Management

 

The Ideal Candidate

  • 2 years + People Management Experience
  • Demonstrates a detailed knowledge of and understands the direction of change in the marketplace, industry, consumer preferences and relevant stakeholders
  • Independent, solution-oriented with good self-organisation
  • Ability to build a forward thinking and collaborative sales driven team
  • Able to deal with ambiguity and problem solve
  • Strong communicator at all levels, relationship focused

 

Interested? Apply today to be considered!

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

Apply now »