International Customer Associate

 Location: UK - Reading, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham | Job-ID: 216635 | Contract type: Fixed Term Contract | Business Unit: Inside Sales

Life on the team

We are now looking for 1 FTC International Customer Specialists to join our team in the UK due to growth, you will be work remotely 2pm through to 10pm on a year’s fixed term contract.  Full and Part time hours will be considered.

Joining the International business support team offers a unique opportunity to collaborate with diverse cultures, developing invaluable global business skills.

You will be part of a dynamic environment that fosters innovation and growth, making a real impact on our global operations for our worldwide customers.

What you’ll do

You’ll be responsible for the presales and post sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.

This will include:

• Preparing pre-sales quotations in line with customer requirements working alongside our sales and vendor teams
• Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, PO’s and invoices
• Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export with our Trade Compliance.
• Prompt processing of orders, credits and rebills in SAP
• Accountable for the management of customer stock (buy & store, Inventory and contract stock) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
• Supports standard customer reporting requirements as required (as identified through the standard service description)
• Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
• Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
• Maintains systems awareness training to stay up to date for any changes
• Maintains a sufficient level of understanding of exporting regulations to ensure compliance and correct tax handling
• Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.

What you’ll need

• Experience of working Sales Operations and Customer Service roles
• Some experience in handling large, complex, and international customer orders and projects
• Customer and sales orientation
• Reliability, conscientiousness, sense of responsibility and initiative
• Basic knowledge of project coordination
• Ability to work in a team, on their own, with the ability to prioritise workload
• Knowledge of the major IT manufacturers and their products
• Adds value to team efforts by sharing knowledge and ideas
• Able to articulate the service the customer requires and delivers to that standard
• Can use active listening skills and probing techniques to understand the priorities and concerns of others
• Strong communication skills
• Willingness to travel
• Some knowledge of SAP (SD Module), Salesforce, MS Office, E-Business Tools.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!