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IT Support Engineer

Location: UK - Reading | Job-ID: 74345 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)

 

Who are we

We deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network  infrastructure and everything in between. We put productivity, operational efficiency, customer excellence and quality at the heart of everything we do. Our technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers in Germany, France, The UK, The Netherlands, Belgium, Spain, and Ireland. We can also provide global network infrastructure support 24/7 365 days per year from our Kerpen based Global Infrastructure Competency Centre.

Group Engineering & Maintenance Services and have over 4000 skilled and accredited IT technicians with access to hundreds more via our global partner network.

 

We are a company where people matter. We are diverse, flexible and open. We are family friendly, supportive and offer flexible and home working. We have a can-do attitude and we aim to support and grow our Computacenter family in whichever direction they choose to go, be that up or to a completely new part of the business.

 

Your Potential Role

An opportunity has arisen for a Server Hardware Engineer to work onsite with a large corporate organisation in the South East of England, United Kingdom. Working to a 24/7 shift pattern

 

 

Responsibilities

 

  • Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.
  • Support Trainee DC Engineers when required.
  • Troubleshoot hardware faults and arrange replacements.
  • Install and decommission redundant equipment.
  • Provide expert hardware support.
  • Responsible for proactive updating of customer and resolution of service.
  • Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
  • Liaise with onsite support engineers and within other sites.
  • Manage all incoming calls, emails to the data centre support function.
  • Liaise with third party suppliers to report and escalate customer problems.
  • Respond to customers within agreed SLA.
  • Follow escalation processes; tickets to support management and other teams as required.
  • Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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