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Customer Executive

Location: UK - Reading, UK - London | Job-ID: 64901 | Contract type: Standard | Business Unit: Inside Sales

 

Who are we?
Computacenter supports companies on their journey to digital transformation. We deliver digital technology to some of the world’s greatest organisations. We are a commercially minded Customer Service function and forward-thinking team, which owns and manages all pre-sales quotations and pricing for customer bids. Our teams have deep knowledge of our customer requirements and contracts and are accountable for overseeing the overall customer experience within Group Technology Sourcing. We also work closely with the Country Units, Expert Services and Operations to serve our customers effectively.
We are a company where people matter. We are diverse, flexible and open. We are family friendly, supportive and offer flexible and home working. We have a can-do attitude and we aim to support and grow our Computacenter family in whichever direction they choose to go, be that up or to a completely new part of the business.

 

Your potential Role
We are looking to recruit a Customer Executive for our fun and friendly team that will provide effective and efficient support to Account Managers and clients. 
Working closely with Group Technology Sourcing you will ensure that you get close to the customer, understand their requirements driving growth and customer satisfaction.
 
• Be first point of contact for customers, vendors/suppliers and internal stakeholders
• Manage deployment schedules and issuance of call off instructions for sales order processing team
• Accountable for the management of customer stock, working closely with purchasing, configuration and logistics
• Accountable for pricing and margin decisions, working closely with account managers contributing to pricing strategies
• Optimising margins and profits
• Coordinate quote and order management with service providers
• Ensure that processes and procedures are efficient and effective
• Accountable to deliver customer SLA’s, reporting and service reviews
• Ensure any queries are resolved promptly
 
You are the candidate


• Previous experience within an internal sales department preferably with in the IT industry
• Able to cross sell and upsell by getting to know the customer and requirements
• Sales orientated, driven to succeed with commercial acumen
• Able to problem solve and work under own initiative
• Can contribute ideas to ensure team success
• Customer service focused
• Willing to travel if required

 

Your advantages


• Well-established remote working environment
• Diverse and Inclusive team
• High ethos and purpose-driven organisation
• Opportunity to join a reputable and growing organisation
 

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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