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Technical Analyst

  • Minimum Relevant Experience of 4 Years in Desktop Support and Troubleshooting
  • Bachelor’s degree or equivalent work
  • Ability to diagnose or resolve complex technical problems.
  • Ability to troubleshoot hardware, software, and networking issues on laptops, desktops, virtual machines.
  • In-depth and excellent support knowledge of Windows, Microsoft Office, Internet Explorer, Edge and Skype, M365 and O365
  • Working knowledge of Microsoft Management Console
  • Working knowledge of Active Directory and group management
  • Working knowledge of virtualization administration (Citrix XenDesktop)
  • Knowledge of Windows Registry Editor and Event Viewer
  • Basic Understanding of System Performance Monitoring tools such as Nexthink, Systrack etc
  • Have worked on Major Incidents response and resolution
  • ITIL v4 foundation
  • Understanding of IT Service Management and Tools
  • Experience in Agile, SCRUM methodology would be a benefit

 

Behavioral Requirements

 

  • Being able to work under pressure while keeping things simple, being patient, creative, and managing conflicts.
  • Must be able to work both individually and in a team environment.
  • Must possess strong sense of problem ownership and good client relationships
  • Have a sense of teamwork based on communication and information sharing across teams spread in different regions globally
  • Attention to detail and proactive management.
  • Excellent verbal and written communication skills.
  • Fluent written and spoken English.

 

  1. Desktop Technical Support Level 2
  2. Deep Windows troubleshooting.
  3. Power-shell script (Good to have)
  4. Desktop Testing
  5. Agile

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