Associate Technical Analyst - IT Service Desk

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding FLS team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do

• Remote management - Perform a range of technical work activities remotely to meet business and customer requirements with 1 to 3 years of experience.
• You will be working on industry leading technology and products including Cisco, HP, Aruba, etc.
• You will be troubleshooting complex network incidents across the regions.
• You will be implementing complex changes in network devices like Routers, Switches and Wireless controllers.
• Troubleshooting the incident events and logging history through tools including Spectrum, NNMi, Solarwinds, HP IMC. Working in Ticketing tools like Service-Now and VPN.
• Provide quality of service to our customers for the ticket assigned to you.
• Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
• You will be working with dynamic team, who supports our customers 24/7.
• Maintain SLA performance targets.
• Understand and adhere to compliance policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/contract.

What you’ll need

• Strong people skills and a knack for problem solving
• Excellent communication skills, both written and spoken
• Excellent time management skills and can make decisions quickly
• Previous experience supporting Investment Banking/financial environment is an advantage
• Knowledge of financial applications and MS Office suite of products
• Experience in customer service/support, client services, production support or technical support role
• Advanced working knowledge of Microsoft product such as O365, Teams, Windows OS 10, VPN.
• Advanced working knowledge of Windows OS 10, Apple Mac, and Mobile device (Apple, Android)
• Strong technical skills related to desktop, mobile, End User compute environment
• Bachelor’s degree from an accredited college or University with a concentration in IT or Computer Science related discipline is preferred but not essential

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.