Team Leader with English

 Location: Poland - Poznań, Poland - Poznań (24/7) | Job-ID: 216759 | Contract type: Standard | Business Unit: Service Desk

As a future member of the team based in Poznań you will have the opportunity to: 

• Create a stimulating team environment with an open communication culture
• Oversee day-to-day operation of your team
• Set clear goals for the team members
• Provide clear, concise and relevant communication to ensure clarity of objectives and outputs required
• Engage with managers and customer stakeholders to ensure service is running smoothly
• Resolve customer escalation in a timely manner to avoid disruption and minimize business impact
• Plan and distribute workload appropriately to ensure that business needs and deadlines are met
• Take care of team members motivation and engagement 

You are the ideal candidate if you have: 

• Proven work experience as a team leader or supervisor in Service Desk environment
• Excellent communication skills for working with team and stakeholders
• In-depth knowledge of performance metrics
• Availability to work in a hybrid model from our office in Poznań
• Fluent English (min. B2/C1)
• Decision-making skills
• Business maturity and professionalism in interactions with internal and external stakeholders
• Ability to coordinate tasks and prioritize actions to meet deadlines and business goals
• Strong coordination skills to work activity for self and others
• Excellent proven customer service skills

We offer various benefits such as:  

• Competitive salary and annual bonus (based on the goals fulfilment and internal regulations)
• Permanent employment contract
• Hybrid work model (Poznań)
• Excellent benefits portfolio where you decide what to choose (cafeteria style)
• Global and local recognition programmes and contests
• Private medical healthcare, referral bonus, access to the Employee Assistance Programme
• Additional day off for your birthday
• Numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses
• You will join a dynamic and agile environment which provides an opportunity for you to make a real impact

Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you! 

In accordance with the Pay Transparency Act (effective December 24, 2025), we hereby inform you that: 
• In this recruitment process, the proposed salary and other benefits will be disclosed in the Letter of intent at the offer stage; 
• The position title is provided in neutral language; 
• The recruitment process is non-discriminatory; 
• We will not ask about your current/previous salary.
 
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter