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Service Desk Expert with German

Location: Poland - Poznań | Job-ID: 164861 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services


Service Desk Expert – Knowledge Management



The Service Desk Lead Analyst role will work closely with the Service Desk team and Team Leader to ensure processes are documented and knowledge maintained


Role requirements:


  • Prior Service Desk experience (at least 1 year)
  • Experience in working with MOS (Managing Operations Systems) reporting and data analysis
  • understanding of Service Desk tools and processes
  • Proficient in Windows 10, Office 365
  • Very good knowledge of MS Excel
  • German and English advanced
  • Demonstrate knowledge and proficiency in working within an ITIL conformant Service Desk Environment
  • Ability to communicate effectively, both written and verbal.
  • Ability to compile and analyse data.


Work Management Scope of work?


  • Develop first time fixes and knowledge, and train the team accordingly
  • Deliver customer training for new starters and refresher training where necessary.
  • Guide other FLA’s on technical queries, ensuring they reference Knowledge first.
  • Active management of team by floor walking, real-time contact monitoring and management, technical assistance, and team role adherence




  • Job contract for permanent employment
  • Private medical healthcare and cafeteria
  • Competitive salary and annual bonus
  • Opportunity for development to technical or managerial careers
  • Brand new and modern office within easy distance
  • Home office opportunity and remote recruitment process and working due to Covid-19 situation
  • Additional day off for birthday
  • Language courses







Current information for our applicants


We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us


Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

#winningtogether #peoplematter

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