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Service Desk Expert - Quality & Innovation Management

Location: Poland - Poznań | Job-ID: 164862 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

 

Service Desk Expert – Quality & Innovation Management

 

Description:    


The Service Desk Lead Analyst role will work closely with the Service Desk team and Team Leader.  
The role will be a mixture of FLA activities, as well as assisting the Team Leader with activities pertaining to the end-user service.


Role requirements: 


•    Prior Service Desk experience (at least 1 year) 
•    Advanced English 
•    Experience in working with MOS (Managing Operations Systems) reporting and data analysis
•    Advanced understanding of Service Desk tools and processes
•    Proficient in Windows 10, Office 365
•    Very good knowledge of MS Excel
•    English advanced
•    Good at relationship building
•    High level of professionalism
•    Demonstrate knowledge and proficiency in working within an ITIL conformant Service Desk Environment
•    Ability to communicate effectively at all levels, both written and verbal.
•    Ability to perform well under pressure.
•    Works accurately and with eye for detail.
•    Ability to compile and analyse data.
•    Mentoring and guidance, and the ability to coach and leadership to each member of the team.


Work Management:


•    Assist with quality of service delivered through consistent quality checks
•    Identify service improvement activities through participation in daily stand-ups, retrospectives, floor walking, queries and investigations, as well as Knowledge creation and review.
•    Ensure accuracy, quality and completeness of service desk documentation. 
•    Look for innovative ways to improve the quality of service delivery. 
•    Look for ways to automate to remove waste and optimize effort

 

Offer:


•    Job contract for permanent employment 
•    Private medical healthcare and cafeteria
•    Competitive salary and annual bonus
•    Opportunity for development to technical or managerial careers
•    Brand new and modern office within easy distance
•    Home office opportunity and remote recruitment process and working due to Covid-19 situation
•    Additional day off for birthday
•    Language courses


 

 

 

Current information for our applicants

 

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

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About us

 

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.

#winningtogether #peoplematter

Apply now »