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Service Assurance Manager

Location: Poland - Poznań | Job-ID: 58181 | Contract type: Standard | Business Unit: Others

 

What can we offer to you?

 

  • Development and career opportunity within an international team
  • As you will have a lot of cross-functional tasks, you can have insight and gain impressive knowledge of numerous departments in an established global company
  • Language courses, technical trainings, soft skills training and talent programmes
  • Medicover private health care package and cafeteria benefits
  • Reward and recognition


About the function & the role: 


A new opportunity arisen as we are looking to extend our crew with a new Service Assurance Manager.

Cooperating with several internal departments and global vitrual teams our new colleague would need to utilise its experience to ensure the high quality of our service.

 

Your future tasks will be... 


Deal Assurance (60%)

  • Act as the Group Delivery single point of contact to support for sales and design in responding to service desk, end user computing and managed infrastructure opportunities.
  • Review customer requirements against defined corporate service standards to identify service constraints and deviations. 
  • Perform risk profiling and mitigation identification. 
  • Drive the Sales team in the initial architecture phase of the bid life-cycle to an optimal standard solution. 
  • Drive team’s cross countries to work collectively towards an optimal outcome 
  • Suggest proactive and innovative solutions to requirements.
  • Negotiate with the various internal global stakeholders within group delivery and sales.
  • Ensure decision making associated with the risk in an opportunity is made in an informed, approved and transparent manner. 
  • Provide or acquire internal approval on a senior management level for service designs.
  • Provide peer review for colleagues on service and commercial solutions 
  • Act as a gatekeeper ensuring best value for customer and CC.

 

Relationships (15%)

  • Build strong of relationships with customer service design and sales teams along with Group Delivery stakeholders across all geographic areas.
  • Co-ordinate virtual team across the Group delivery business. 

 

Service Solutions (15%)         

  • Demonstrates knowledge of the market and competitive trends in Service Desk, End User computing and Datacentre Managed Services. 
  • Provide Group delivery capabilities with a summary of key deviations from service catalogue products to support a continual improvement process to support market alignment.  
  • Maintain an understanding of Computacenter’s service support and technology solutions; including cost drivers, benefits and limitations. 
  • Have significant experience in Managed Services in an IT outsourcing 
  • Advise the sales and design organisation on new initiatives within Group delivery that will support and enhance bid submissions. 

 

You are the ideal candidate if…

 

 

  • You have at least 8-10 years of experience in costing complex / transformation IT services, involving datacentre, storage, helpdesk, hardware maintenance, deskside support, server and network management etc. 
  • You are fluent in English and German
  • You have a strong operational understanding of the contractual services we offer. 
  • You are analytical and risk aware. Able to analyse and put into context cost, risk, assumptions and dependencies into a commercially viable proposal. 
  • You have strong commercial awareness with knowledge of commercial agreement production and negotiation 
  • You are able to build strong relationships & communicate effectively at all levels both internally & externally. 
  • You are able to balance, co-ordinate and translate the needs of multiple stakeholders. 
  • You are able to multi-task and work to tight deadlines in pressure situations 
  • You have strong management skills in decision making and lead teams towards best outcome 
  • You are able to manage workloads / time to achieve deadlines 
  • You are familiar with ITIL Foundation 
  • You have excellent negotiation skills
     

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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