Senior Operations Manager

Location: Poland - Poznań | Job-ID: 210707 | Contract type: Standard | Business Unit: Business Operations & Administration

As a future member of the team based in Poznan you will have the opportunity to:

Act as ambassador of change and growth supporting commercial growth of the Service Centre Poland by building and nurturing relationships with Service Management, Delivery Leadership and External Customers. Ensure site operates in accordance with company governance standards and frameworks. Support and enables the location in delivering operational excellence while enabling the ongoing transformation and continuous improvement. 

• Own, run and develop Site Governance Framework incl. operational reporting, enabling functions, supervisory, executive level reporting
• Own, develop and maintain Ops Risk Management Framework, Compliance and Market Regulatory Monitoring Framework
• Represent CCPL outside and support pre-sales activities with Service Mgmt, Delivery Leadership and external Client when necessary
• Act as alternative escalation point through the leadership team and provide appropriate support and guidance to all involved parties
• Partner with Finance and provides oversight and execution of budgets, forecast and billing process
• Reviewing and implementing proactive efficiencies within the accounts (shared resourcing) and actively leverage Service Excellence functions
• Successful local implementation of the Managed Service transformation and respective change programs in the SC PL
• Adhering to and being an ambassador for Computacenter values and practices 
• Line Managing team of operations mangers
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

You are the ideal candidate if you have:

• Proven track record as a service desk operations manager with very strong people management skills
• Advanced academic background, preferably to degree level or equivalent mix of education and experience
• Good understanding of ITSM principles
• Fluent English (German would be an advantage)
• Positive and can-do attitude as well as cultural awareness, and excellent communication skills
• Very good collaboration skills with strong influencing / negotiation skills 
• Excellent analytical skills, critical thinking, and the ability to identify problems and propose solutions and implement those
• Excellent presentation and personal skills
• Ability to work to tight deadlines & in a high-pressure environment

We offer various benefits such as:

• Permanent employment contract
• Competitive salary and annual bonus
• Excellent benefits portfolio where you decide what to choose (cafeteria style)
• Global and local recognition programmes and contests
• Private medical healthcare, additional day off for your birthday, access to the Employee Assistance Programme
• Numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses
• You will join a dynamic and agile environment which provides an opportunity for you to make a real impact

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter