Senior IT Service Architect - Workplace

We are looking for a Senior Service Architect to join our international, collaborative, and highly supportive Managed Service Architect Team, a part of Group Managed Services (GMS).
In this role, you will be responsible for designing end‑to‑end managed workplace service solutions, supporting strategic customer tenders, and shaping high-quality service architectures that enable operational excellence at scale.

Your Responsibilities:

• Analyse and understand customer requirements, including RfPs, and translate them into complete, end‑to‑end service and solution designs
• Develop efficient, innovative, and low-risk solutions for IT managed services tenders covering technological, operational, and commercial dimensions
• Prepare cost calculations, service models, and effort estimations for proposed solutions
• Present and explain service designs to customers at decision‑making level and support contract negotiations with confidence and expertise
• Design solutions in close collaboration with sales teams, partners, and service units to ensure cohesive, high‑quality outcomes and contribute to overall success
• Support the creation of proposal content, including contributing to written proposal texts and preparing presentation materials as part of the bid process
• Create documentation and requirements for Transition & Transformation and ensure seamless handover to delivery teams
• Maintain strong communication with customers and internal teams to ensure goal‑oriented project progress and high‑quality proposal output

Requirements:

• Fluent in English and German (min. C1)
• Minimum 5 years of experience in the workplace and remote service environment in IT managed services solution design
• Very good knowledge of Microsoft 365, Windows 10/11, Exchange, Active Directory/Azure AD, and client management
• Experience in designing client virtualization or service desk solutions
• Experience of pre-sales support, service design and transition project delivery
• Experience with calculation and modelling of managed services/operations
• Confident in using ITIL and project management standards (e.g., PMI, Prince2)
• Strong communication skills, customer-oriented, and a team player
• Willingness to occasional travel within Europe

What We Offer:

• Opportunity to work in a multinational, collaborative team environment, engaging with colleagues and customers across various countries and industries
• Opportunities for professional development within a global team environment, including growth across seniority level development
• Employment stability through a permanent employment contract 
• Annual performance‑based bonus
• Remote work from anywhere in Poland
• Comprehensive benefits package, including private medical care and a flexible cafeteria system
• Access to the Employee Assistance Programme (EAP), offering expert consultations and wellbeing support
• Opportunities to participate in charity, community, and company‑wide initiatives, including events organized through the CharitaCenter
• Additional day off to celebrate your birthday
• Access to language courses and self‑learning platform (Udemy)

Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you! 
In accordance with the Pay Transparency Act (effective December 24, 2025), we hereby inform you that: 
• In this recruitment process, the proposed salary and other benefits will be disclosed in the Letter of intent at the offer stage; 
• The position title is provided in neutral language; 
• The recruitment process is non-discriminatory; 
• We will not ask about your current/previous salary.
 
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter