Second Line Analyst with English

Location: Poland - Poznań | Job-ID: 213402 | Contract type: Standard | Business Unit: Service Desk

About the function & the role:
The role at this level includes activities related to English technical support in written and spoken form, as well as Technical Leadership in own specific area of expertise. Second Line Analyst resolves technical issues for clients, advises them where necessary, coordinates small teams delivering basic work packages in line with company process to meet business and customer requirements.
 
Your future tasks will be...

•    Performing a complex range of technical work activities to meet business customer requirements
•    Responsible for processing of incidents, requests and changes
•    Providing customer service in the field of IT including VPN, Metro Cluster 
•    Performing administration tasks including Sharepoints and Active Directory Administration 
•    Providing Software Update – SCCM and other Tools
•    Responsible for configuration of Internet Proxy
•    Providing extended Office Support, especially Outlook
•    Responsible for management of Mobile Device, Software package and FileShare
 

You are the ideal candidate if....
•    You have pronounced technical affinity
•    You demonstrate analytical and systematic approach to resolving complex problems and assignments
•    You have very good knowledge of network environment, Windows (10 and 11), computer hardware
•    You have extended Office knowledge, especially Outlook
•    You have an experience in internet Proxy configuration
•    You demonstrate quick comprehension and analytical thinking
•    You provide responsible and quality-conscious work
•    You are fluent in English
•    You have outstanding communication skills

 
Experience in the following areas will be in plus:
•    Sharepoint and Active Directory
•    (File Shares/NTFS permissions, Active Roles/AD)
•    Remote Secure Authentication
•    SCCM/MCM
•    Windows 7, 10 and 11 Knowledge
•    Office 365
•    Azure/Entra MFA


 
What we offer:

• Permanent employment contract 
• Competitive salary and annual bonus
• Excellent benefits portfolio where you decide what to choose (cafeteria style) 
• Global and local recognition programmes and contests 
• Private medical healthcare, additional day off for your birthday, access to the Employee Assistance Programme 
• Numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses 
• You will join a dynamic and agile environment which provides an opportunity for you to make a real impact

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter