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Second Line Analyst

Location: Poland - Poznań | Job-ID: 45241 | Contract type: | Business Unit: IT Service Desk


Second Line Analyst


As Second line Analyst you will be responible for German and English technical support in written and spoken form. You will be resolving technical issues for clients and advising them where necessary.



  • Processing of incidents, requests and changes
  • Providing 2nd level support in the field of IT including VPN, PKI (public key infrastructure), Metro Cluster
  • Performing administration tasks including sharepoints and  Active Directory Administration
  • Providing Software Update – SCCM and other Tools
  • Configuration of Internet Proxy
  • Providing extended Office Support, especially Outlook
  • Management of Mobile Device, Software package and FileShare





  • Fluent German and English
  • Pronounced technical affinity
  • Very good knowledge of network environment, Windows (8 and 10), computer hardware
  • Extended Office knowledge, especially Outlook
  • Internet Proxy configuration
  • Quick comprehension and analytical thinking
  • Responsible and quality-conscious work
  • Outstanding communication skills


Experience in the following areas will be in plus:


  • Administration Sharepoints
  • Active Directory Administration
  • FileShare Management
  • PKI Support: public key infrastructure
  • Software Packaging
  • Software Update – SCCM and other Tools


We offer various benefits such as:


  • Private medical healthcare and cafeteria
  • Competitive salary and annual bonus
  • Extensive 1-month induction training fully paid
  • Opportunity for development to technical or managerial careers
  • Brand new and modern office within easy distance
  • Home office opportunity and remote recruitment process due to Covid-19 situation
  • Additional day off for birthday


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »