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Second Line Analyst

Location: Poland - Poznań | Job-ID: 45241 | Contract type: | Business Unit: IT Service Desk

 

About the function & the role:
The role at this level includes activities related to German and English technical support in written and spoken form, as well as Technical Leadership in own specific area of expertise. Second Line Analyst resolves technical issues for clients, advises them where necessary, coordinates small teams delivering basic work packages in line with company process to meet business and customer requirements.

 

Your future tasks will be...

•    Performing a complex range of technical work activities to meet business customer requirements
•    Responsible for processing of incidents, requests and changes
•    Providing customer service in the field of IT including VPN, PKI, Metro Cluster 
•    Performing administration tasks including Sharepoints and Active Directory Administration 
•    Providing Software Update – SCCM and other Tools
•    Responsible for configuration of Internet Proxy
•    Providing extended Office Support, especially Outlook
•    Responsible for management of Mobile Device, Software package and FileShare


You are the ideal candidate if....

•    You have pronounced technical affinity
•    You demonstrate analytical and systematic approach to resolving complex problems and assignments
•    You have very good knowledge of network environment, Windows (8 and 10), computer hardware
•    You have extended Office knowledge, especially Outlook
•    You have an experience in internet Proxy configuration
•    You demonstrate quick comprehension and analytical thinking
•    You provide responsible and quality-conscious work
•    You are fluent in German and English
•    You have outstanding communication skills

 

Experience in the following areas will be in plus:
•    Sharepoints and Active Directory administration
•    FileShare management 
•    PKI Support: public key management
•    Software Packaging
•    Software Update – SCCM and other Tools

 

What we offer:
•    Private medical healthcare and cafeteria 
•    Competitive salary and annual bonus
•    Extensive 1-month induction training fully paid
•    Brand and modern office within easy distance
•    Home office opportunity and remote recruitment process during Covid-19 situation
•    Additional day off for birthday

 

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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