Operations Manager with German

Location: Poland - Poznań | Job-ID: 61201 | Contract type: | Business Unit: IT Service Delivery/Managed Services

As a future member of the team based in Poznan you will have the opportunity to:

• Closely follow the day-to-day service delivery for the customer, act as a contact for escalations or problem solving related to the service or / and the team
• Manage SLAs and KPIs for delivered services and be responsible for compliance with Service Level Agreements.
• Create content accurate service reports and management reports. Use all CC tools that are relevant for your role
• Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers
• Own service review meetings with service management and the customer or ensures regular participation in these meetings.
• Ensure customer satisfaction through effective communication. You will be responsible for tracking all agreements made with Service Management and / or customer
• Manage and support assigned team leaders in establishing and defining best practices. Drive team members development activities
• Develop, document and introduce service agreements with the customer 
• Identify business opportunities with Service Management and the customer
• Ensure that all billing and invoicing is done on time.

We offer various benefits such as: 

• Private medical healthcare and cafeteria
• Extensive 1-month induction training fully paid
• Brand new and modern office within easy distance
• Competitive salary and annual bonus
• Relocation package
• Additional day off for birthday

You are the ideal candidate if:

• You have proven work experience in Service Delivery in international organization, team management
• You present excellent customer management skills
• You have in-depth knowledge of performance metrics
• You have excellent communication and leadership skills
• You demonstrate decision-making skills in dynamic environment
• You have strong coordination skills to work activity for self and others
• You have excellent administrative skills and ability to analyses data and produce data driven actions
• You are fluent in German and English

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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