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Operations Manager

Location: Poland - Poznań | Job-ID: 34205 | Contract type: Standard | Business Unit: IT Service Desk


As a future member of the team based in Poznan you will have the opportunity to:

  • Closely follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team
  • Manage SLA and KPIs for delivered services. Responsible for compliance with Service Level Agreements.
  • Create content accurate service reports and management reports. Use all CC tools that are relevant for your role.
  • Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers.
  • Own service review meetings with service management and the customer or ensures regular participation in these meetings.
  • Ensure customer satisfaction through effective communication. You will be responsible for tracking all agreements made with Service Management and / or customer.
  • Manage and support assigned team leaders in establishing and defining best practices. Drive team members development activities
  • Develop, document and introduce service agreements with the customer,
  • Identify business opportunities with Service Management and the customer.
  • Ensure that all billing and invoicing is done on time based on time and material.



We offer various benefits such as:

  • Private medical healthcare and cafeteria
  • Extensive 1-month induction training fully paid
  • Brand new and modern office within easy distance
  • Home office opportunity and remote recruitment process due to Covid-19 situation
  • Additional day off for birthday



You are the ideal candidate if you have:

  • Proven work experience in Service Delivery in international organization, team management
  • Excellent customer management skills
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Demonstrated Decision-making skills in dynamic environment
  • Strong coordination skills to work activity for self and others
  • Excellent administrative skills and ability to analyses data and produce data driven actions
  • German and English language is a must


Do you have any questions? Then feel free to contact ALEKSANDRA.PIASECKA@COMPUTACENTER.COM!

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