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Network Engineer

Location: Poland - Poznań | Job-ID: 135783 | Contract type: | Business Unit: IT System Engineering (on-site or remote)

 

Accountabilities

 

Degree of responsibility

  • Change processing in the Owner role
  • Technology or cross-service solution responsibility for design, implementation and fault clearance
  • Responsible for implementation of project requirements (concepts, BHBs, setup and handover of systems and services)
  • Technical leadership of smaller groups (up to 5 people)
  • Interface to UHDs, end users and 2nd line, 3rd party provider, manufacturer, provider control customer, business contact person at customer site

 

Activities

  • Leading major incidents (> high impact) and problems as well as complex changes
  • Cross-technology or cross-service end-to-end fault analysis using his personal network (systematic qualification and resolution of incidents, problems and MIMs with the involvement of the end user, the specialist departments, the manufacturer or other providers, compiling and leading temporary task forces)
  • Optimization and automation of business cases with many dependencies (greater than 2) to other services or "shift-left" to upstream support units (simplification, partial automation, description, transfer and training)
  • Produce customer-ready documentation (concepts, presentations, flowcharts, architectures, analysis results, action plans, decision templates, risks)
  • Creating training material and delivering training
  • Communicating and acting from the perspective of your counterpart. (UHDs, THD, end users, colleagues, team leaders, 3rd line, 3rd party providers in the context of ticket processing; provider control at the customer, manufacturer; management contact in general)
  • Has an active team-building effect through appreciative interaction, constructive feedback, knowledge and experience transfer, as well as quality control, role model effect
  • Active familiarization with new technologies and processes (knowledge of several technologies)
  • Creation of automation scripts or tools
  • Supporting solution architects in the creation of IT solutions within the scope of presales projects
  • Technical assessment of risks
  • Creation of decision templates
  • Operating administrative processes according to guidelines (e.g. ITSM, CMDB, CATS, Skill-DB, travel expenses, leave, training)

 

Knowledge & Key Skills

General

  • Completed training as an IT specialist or comparable experience (3 years) or 2-3 years of professional experience in the 3rd line in the job title below (GOF Regular System Engineer) or in a comparable role
  • Confident use of German (min. C1) and English (min. B1) language, both written and spoken
  • Acquisition of vendor certifications depending on customer or vendor requirements (e.g. CCNA/ CCNP for network teams, MSCA for MS teams, LPIC for data centers, Palo Alto FWs, Checkpoint FWs, F5 Loadbalancers for Security Technologies)
  • Complete knowledge, secure application and further development of the main processes (ITIL and operational processes)
  • Knowledge and practical application of Security Technologies (e.g. Palo Alto FWs, Checkpoint FWs, F5 Loadbalancers)

 

Behavioral competences

  • Solution orientation and general helpfulness towards customers, colleagues, providers
  • Ability to reflect and willingness to continuously develop, organize oneself and third parties
  • Ability to work conscientiously, commitment and resilience
  • Ability to build and maintain a personal network across organizations and with decision-makers at the client's site

 

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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