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First Line Analyst with Russian

 Location: Poland - Poznań | Job-ID: 129421 | Contract type: Standard | Business Unit: Service Desk

First Line Analyst with Russian


First Line Analyst as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment.


As a future member of the team you will have the opportunity to:

  • Use and improve your language skills
  • Communicate with an international customer via telephone
  • Have daily chats in Russian, English and Polish
  • Learn a lot and develop your professional profile
  • Gain some IT knowledge
  • Participate in trainings and talent programs
  • Have a stable workplace with flexible scheduling
  • Work in safe and friendly atmosphere, where people matter

We offer various benefits such as: 

  • Extensive 1-month induction training
  • Competitive salary and annual bonus
  • Hybrid work model
  • Benefits package:

       -  Private medical healthcare and cafeteria

       -  Opportunity for development to technical or managerial careers

       -  Brand new and modern office within easy distance

       -  Additional day off for birthday

       -  Language courses

       -  Welcome pack for every new joiner

       -  Referral bonus

       -  Annual bonus

       -  Relocation bonus

       -  Access to self-learning platform (Udemy) 

You are the ideal candidate if…

  • You speak Russian, English and Polish (min. B2 level)
  • You know how to ask the right questions to reach the core
  • You have outstanding communication skills and costumer focused mind-set
  • You have the ability to do multitasking in a fast-paced environment
  • You enjoy teamwork



About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 

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