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First Line Analyst with French - Kraków

Location: Poland - Kraków | Job-ID: 206472 | Contract type: | Business Unit: Service Desk


As a future member of the team based in Kraków you will have the opportunity to:


  • Use and improve your language skills by daily work in French and English
  • Communicate with an international customer via telephone, chat and e-mail
  • Provide technical support and resolve technical issues for clients to meet business and customer requirements
  • Learn a lot and develop your professional profile
  • Gain IT knowledge
  • Participate in trainings and talent programs
  • Have a stable workplace with flexible scheduling
  • Work in safe and friendly atmosphere, where people matter


You are the ideal candidate if…


  • You speak French and English fluently
  • You have proven experience of working at Service Desk: IT support, customer support, helpdesk
  • You have excellent proven customer service skills
  • You know how to ask the right questions to reach the core
  • You have outstanding communication skills and customer focused mind-set
  • You have the ability to do multitasking in a fast-paced environment
  • You enjoy teamwork
  • You can work on-site in Cracow (100% office)


We offer various benefits such as:     


  • Competitive salary and annual bonus
  • Office work in Cracow
  • Extensive induction training
  • Benefits package:

       -  Private medical healthcare and cafeteria

       -  Opportunity for development to technical or managerial careers

       -  Additional day off for birthday

       -  Welcome pack for every new joiner

       -  Language courses

       -  Referral bonus

       -  Annual bonus

       -  Access to self-learning platform (Udemy) 


Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply now »