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First Line Analyst with French

Location: Poland - Poznań | Job-ID: 166744 | Contract type: | Business Unit: IT Service Desk



Do you speak French and English? 

Would you like to use them daily at work? 

Do you think customer care is more than operating in a call center? 

Always keen to learn something new? 

How about taste a bit of IT?


Join us as 


First Line Analyst with French



First Line Analysts as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. 



As a future member of the team based in Poznan you will have the opportunity to:


  • Use and improve your language skills by daily work in French and English
  • Communicate with an international customer via telephone and e-mail
  • Have daily chats in French and English
  • Learn a lot and develop your professional profile
  • Gain some IT knowledge
  • Participate in trainings and talent programs
  • Have a stable workplace with flexible scheduling
  • Work in safe and friendly atmosphere, where people matter



We offer various benefits such as:


  • Private medical healthcare and cafeteria
  • Competitive salary and annual bonus
  • Extensive 3-month induction training fully paid 
  • Opportunity for development to technical or managerial careers
  • Brand new and modern office within easy distance
  • Additional day off for birthday
  • Language courses



You are the ideal candidate if…


  • You speak French and English fluently
  • You know how to ask the right questions to reach the core
  • You have outstanding communication skills and costumer focused mind-set
  • You have the ability to do multitasking in a fast-paced environment
  • You enjoy teamwork




Why Computacenter?


Computacenter is a company where people love to work. The reasons are varied: Some people say it’s because they feel like they really matter. Others love to work with big-name clients, showing them the way into a digital future. Maybe you’re looking for an exceptional community of colleagues you can rely on and leaders who support your growth? At Computacenter we offer a friendly, open environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.



About us


Computacenter is a leading independent provider of IT infrastructure services.We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.


Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.


Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.



Apply now »