Second Line Analyst with German

Location: Poland - Poznań | Job-ID: 45241 | Contract type: | Business Unit: Service Desk

Second Line Analyst with German

About the function & the role:
 

The role at this level includes activities related to German and English technical support in written and spoken form, as well as Technical Leadership in own specific area of expertise. Second Line Analyst resolves technical issues for clients, advises them where necessary, coordinates small teams delivering basic work packages in line with company process to meet business and customer requirements.

Your future tasks will be:

• Managing incidents and requests routed from 1st Level analysts and resolve within the limits of knowledge and contract
• Performing a complex range of technical work activities to meet business customer requirements
• Troubleshooting remote connectivity/VPN and various software issues, reinstallation of drivers, configuration of devices and peripherals
• Providing updates and ensuring ongoing customer communication is maintained
• Cooperating with various remote teams in German and English towards resolving customers’ problems
• Translating and transferring technical information both verbally and in written between customers and Global 2nd / 3rd level
• Managing and extending the KnowledgeBase

Role requirements:

• English and German communication skills, both written and verbal, on at least B2 level
• Strong knowledge of Windows and Office software
• Experience with supporting remote workers across a VPN
• Must have excellent troubleshooting skills
• Must have excellent customer service skills, communication, and strong attention to detail
• Eager to learn new skills and invest in personal development
• Time management skills with the ability to prioritise effectively
• Friendly, confident and professional manner

What we offer:

• Job contract for permanent employment
• Excellent benefits portfolio where you decide what to choose (cafeteria style)
• Global and local recognition programmes and contests
• Private medical healthcare, additional day off for birthday, access to the Employee Assistance Programme
• We offer numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses
• Ability to work in a hybrid model (only 5 days per month in the office)
• Working in business hours
• Brand modern office in a well-connected part of Poznan

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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