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Customer Engineer

Date: Oct 8, 2021

Location: Parsippany, US, 07054 New York City, US, 10018

Company: Computacenter AG & Co. oHG

Overview

 

The Customer Engineer role is responsible for first level troubleshooting and support of our clients who utilize laptops, desktops and chrome books.  This dynamic role provides support both onsite as well as remotely with solutions ranging from basic troubleshooting to hardware replacements.  In this role the candidate will be expected to support the hardware from in use through to the end of their lifecycle by organizing, repairing (including working with supplier for warranty repairs), deploying, and preparing for disposal when appropriate. Past experience with tracking, maintaining, and updating asset management databases will help these candidates quickly adapt to this role.  Understanding of conference room and telepresence technologies as well as the equipment in these rooms are an important part of the Customer Engineer role. An ideal candidate would have 2-3 years experience in a similar role preferably providing support for a financial organization. In addition to a typical Windows environment the client leverages Citrix Amazon Workplaces and therefore experience of those environments are desired.

 

Responsibilities

 

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures.
  • Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Embrace and support Computacenter’s mission and core values.

 

Education & Experience Required

 

  • Legally eligible to work in the United States.

 

Skills & Competencies

 

  • Able to follow instructions and procedures
  • Proven experience in IT Desktop Service environment.
  • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
  • Demonstrates an organized approach to work.
  • Demonstrates customer service abilities
  • Routine administrative skills
  • Good interpersonal skills, basic literacy and numeracy skills
  • Demonstrates awareness of health and safety at work.
  • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

 

 

WHY COMPUTACENTER?

 
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us


WE OFFER A GREAT BENEFITS PACKAGE!

 

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 

 
You must be authorized to work in the United States.

Computacenter (U.S.), Inc. and all of its subsidiaries and affiliates is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

 
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.


Nearest Major Market: New York City
Nearest Secondary Market: Newark