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Senior Solution Consultant

Position Overview

The Senior Solutions Consultant (SSC) is responsible for contributing to the business growth of the company and provides value add to our customers by supporting the business line and working closely with the Solution Architect (SA) to develop solutions.  In addition, supports the Sales team in order to develop and align technical customer requirements to hardware, software or professional services solutions.  Ensuring the highest customer satisfaction throughout the solution selling and delivery process.

 

Core Responsibilities:

PS Delivery

  • Delivery in the context of the SSC requires a commitment to quality in all delivery projects by ensuring it adheres to TeraMach delivery standards while achieving high levels of customer satisfaction throughout the delivery cycle;
  • Oversight on delivery projects where primary is a SC to ensure commitment to quality is across all projects
  • Participates in the internal planning to understand the scope, SOW, and deliverables;
  • Works with the Project Manager to determine delivery target timeline and task break down assignment;
  • Prepares for the delivery tasks that include testing product in the TLAB and reading the document;
  • Participates in the customer kick off and discuss deliverables and expectation;
  • Installs and configures the software and hardware according to the design and best practice guideline for product implementation;
  • Develops architecture, design, gap analysis and other defined deliverables for consulting services;
  • Ensures the deliverables and SOW are performed professionally, accurately and within the assigned timeline and that all major customer deliverables must be reviewed by Project Manager;
  • Follows the organization’s PS delivery methodology and communicate any deviations/risks that impacts project schedule, quality, and costs to the Project Office.

Pre-Sales Support

  • Supports the Account Management (AM) team to win proposals ;
  • Works with the Account Managers to identify potential opportunities;
  • Provides sales documentation (i.e. datasheet, whitepaper) and products presentation to the customers;
  • Gathers customers’ requirements and provides technical guidance on product or solutions (Hardware/Software/Professional Services) based on our product offering;
  • Develops the sales document and sales activities required by the AM, for example, solution design, product comparison, configuration, presentations, product demo and workshops based on the opportunity,;
  • Provides statement of work, product configuration, scope and accurate estimate of effort and costing (for PS work) as part of the proposal development;
  • Ensures proper deliverables are tracked throughout the pre-sale process (PF-Requirement/Configuration, SS-Requirement/Proposal, PS-SOW/Proposal);
  • Assists in developing the technical response to RFPs, RVDs, and other sales related vehicles which includes product research, competitive analysis, write-up, architecture & design and testing in the LAB as part of the proposal process;
  • Interfaces with internal and external SME to verify the accuracy of the technical deliverables;
  • Reviews and updates any sales related document with AM, proposal center and technical team;
  • Ensures that the pre-sale activities and process follow the TeraMach processes and all documents must be saved under the central repository;
  • Ensures all pre-sale deliverables meet the agreed SLA (default 5 days for proposal).

Solutions & Services Development

  • Solutions & Services Development in the context of the SC is about working with the SA and CTO to develop TeraMach solutions and services which include objective, reference architecture, solution bundle (h/w, s/w & ps), and approaches on PS, sales kits, LAB test and training. These solution and services should align with customer demands and sales strategy for 12, 24 and 36 months.
  • On-going review and provide recommendations on TeraMach product matrix (H/W, S/W and PS) for the specific business line through research, development, sale support activities and regular technology reviews with CTO;
  • Through customer visits and industry conferences, identify and assess new and emerging technologies to determine their potential value for TeraMach as new products or services that will provide the value-add;
  • Be responsible for assisting the SA with content for handing-off the associated processes (sales and service delivery), training and marketing material to Operation, Sales and Professional Services.

Training  and Certification

  • Ensures ongoing technical competency development along with ensuring vendor programs and required certifications are met;
  • Ensures that company deadlines for assigned vendor certification compliance are met which includes keeping required existing certifications up to date while completing newly assigned certifications;
  • Ensures ongoing development on assigned technical and consulting expertise which includes the potential need to attend online, boot camp, ITL, knowledge base, self study, webinars, seminars, workshops, or  hands-on training in Lab;
  • Takes ownership of assigned vendors/products and keeps up to date on any potential changes or updates with regards to pre-sales and technical knowledge base;
  • Ensures Chief Technology Officer (CTO), Professional Services Director, Solution Engineer (SE), and  Solution Consultant ( SA) are kept informed of any changes in the assigned vendor/product technologies;
  • Ensures there is a familiarization with the company’s core technology foundations. (Example: Should be familiar with base Storage, Virtualization, and Networking concepts);
  • Familiarization with company’s standardized delivery templates. (Example: Should be familiar with template design docs, as-built docs, assessment reports, data gathering documentation);

Administration   

  • Works on administrative duties as per management request which include meeting, timesheets, vacation and HR items.

 

Knowledge and Core Competencies:

  • Attention to detail and accuracy.
  • Excellent interpersonal skills.
  • Strong time management and organizational skills.
  • Strong problem solving skills.
  • Ability to exercise independent judgment
  • Ability to perform under pressure, prioritize and meet deadlines.
  • Ability to be flexible and work in a fast paced changing environment.
  • Excellent communication skills both oral and written.
  • Ability to work in a team environment.
  • Has a positive, professional attitude and strong customer service orientation.
  • Ability to be creative and displays initiative.
  • Proficiency in Microsoft Applications; Word, Excel & Outlook.
  • Bilingual (English/French) an asset.

 

Education and Experience

Education: Post graduate degree or diploma is required in technology.

Experience: A minimum of seven to ten (7-10) years of related experience is required.

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