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Third Line Wintel Analyst

Location: UK - Nottingham | Job-ID: 42161 | Contract type: Standard | Business Unit: Others


Third Line Analyst


Competitive Salary + Core & Voluntary benefits


A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Security Cleared (minimum SC) Third Line Analyst who will join a large team supporting diverse and geographically spread Wintel customer environments. This role will be primarily focused on delivering a BAU/Project services within a shared service delivery model.


Roles & Responsibilities

The ideal Candidate will have a minimum of 3 years’ experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks without close supervision is essential. A willingness to learn new technologies and adopt new processes is key.


The key responsibilities of the role include:

  • Designing, developing and deploying of technologies on Windows Platforms
  • Offering solutions and workarounds to incidents/problems
  • Working to SLA’s and deadlines
  • Review of services and application delivery
  • Prioritising and managing several tasks at a single time
  • Establishing a good working relationship with wider teams and customers alike
  • Keep up to date with advancements in technology
  • Work with a variety of customers to gain a detailed understanding of their requirements
  • Providing Remote On-Call Out of Hours Support
  • Willingness to Travel (Infrequent)


Key Requirements

The Candidate should have experience in the following:

  • Microsoft Windows Server (2008, 2012, 2016 & 2019) – including server core
  • Core Windows infrastructure components (DHCP, Windows failover clustering, etc.)
  • Designing, developing and deploying of technologies on Windows Platforms
  • Active Directory experience: Group Policy Objects (GPO), Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos
  • Azure AD technologies including Azure AD Connect, ADFS, Azure SSO and PIM
  • Understands the interdependency between Active Directory and DNS
  • PKI and Certificate Management
  • Microsoft Identity Management (FIM/MIM)
  • Quest Tools (Active Roles, Change Auditor, Recovery Manager, InTrust, Password Manager)
  • Anti-virus technologies (McAfee ePO, ENS, VSE, HIPS and DLP, MS SCEP, Symantec SEP, etc.)
  • Server hardware including HP, Dell, IBM and Cisco UCS
  • Scripting (PowerShell, VB, etc.)



  • Windows Server 2016 & 2019
  • Exposure to Citrix technologies
  • Exposure to Virtualisation technologies
  • Exposure to Messaging technologies



Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »